8 Replies Latest reply on Aug 14, 2014 7:05 AM by a-conrady

    Win7-64 bit-16 GB-CS5 ext. ... computer crashes without warning

    a-conrady

      Hi, you are my last hope ... maybe I'll find some help here.

       

      Spent one week of Holidays already finding a bug that makes my PS  CS5 crash out of the blue.

      Installed a new WIN 7, extra RAM, quicker graphic card ... no joy.

      Unplugged all USB devices plus Wacom tablet (intuous 4) ... no change.

      Had problems with Adobe online update (not possible)

      Online windows diagnoses without an answer.

      Sorry about the details below in German - but I'm sure you can understand.

      Maybe there is a bug for you to see...

      Thanks for looking at this mess.

       

       

      Adobe Photoshop Version: 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch]) x64
      Betriebssystem: Windows 7 64-Bit
      Version: 6.1 Service Pack 1
      Systemarchitektur: AMD CPU-Familie:15, Modell:1, Stepping:2mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
      Physischer Prozessor: 6
      Prozessor-Taktfrequenz: 3547 MHz
      Eingebauter Speicher: 16342 MB
      Freier Speicher: 12445 MB
      Für Photoshop verfügbarer Arbeitsspeicher: 14680 MB
      Von Photoshop verwendeter Arbeitsspeicher: 71 %
      Bildelementgröße: 132 kb
      Bildcache: 4
      Anzeige: 1
      Anzeigebegrenzungen:= oben: 0, links: 0, unten: 1050, rechts: 1680
      Grafikkartennummer: 1
      Grafikkarte: NVIDIA GeForce 9800 GT
      Treiberversion: 9.18.13.4052
      Treiberdatum: 20140702000000.000000-000
      Grafikkartentreiber: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
      Grafikmodus: 1680 x 1050 x 4294967296 Farben
      Grafikkartenbeschreibung: NVIDIA GeForce 9800 GT
      Grafikkartenspeicher: 1024 MB
      Seriennummer: 92628701304148963835
      Anwendungsordner: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\
      Pfad für temporäre Dateien: C:\Users\User\AppData\Local\Temp\
      Der virtuelle Speicher von Photoshop hat asynchronen E/A aktiviert
      Arbeitsvolume(s):
      C:\, 48,8 GB, 451,6 MB frei
      O:\, 931,5 GB, 28,5 GB frei
      Primärer Zusatzmodul-Ordner: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Plug-ins\
      Zusätzlicher Zusatzmodul-Ordner: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Plug-ins\

      Installierte Komponenten
         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
         ACE.dll   ACE 2010/03/10-08:31:04   61.423599   61.423599
         adbeape.dll   Adobe APE 2010/02/23-12:40:58   61.421986   61.421986
         AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  
         AdobeOwl.dll   Adobe Owl 2010/03/29-17:44:28   3.0.91   61.425789
         AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954
         AdobePDFL.dll   PDFL 2010/03/04-10:02:26   61.281542   61.281542
         AdobePIP.dll   Adobe Product Improvement Program   5.0.0.2021  
         AdobeXMP.dll   Adobe XMP Core   5.0   61.134777
         AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777
         AdobeXMPScript.dll   Adobe XMP Script   5.0   61.134777
         adobe_caps.dll   Adobe CAPS   3,0,116,0  
         adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   1.0.0.64 (BuildVersion: 1.0; BuildDate: Mon Jan 26 2010 21:49:00)   1.000000
         AFlame.dll   AFlame 2010/02/23-17:27:33   61.421976   61.421976
         AFlamingo.dll   AFlamingo 2010/02/23-17:27:33   61.421978   61.421978
         AGM.dll   AGM 2010/03/10-08:31:04   61.423599   61.423599
         ahclient.dll    AdobeHelp Dynamic Link Library   1,5,0,30  
         aif_core.dll   AIF   2.0   53.422628
         aif_ogl.dll   AIF   2.0   53.422628
         amtlib.dll   AMTLib (64 Bit)   3.0.0.64 (BuildVersion: 3.0; BuildDate:  Mon Jan 26 2010 21:49:00)   1.000000
         amtservices.dll   AMTServices (64 Bit)   3.0.0.64 (BuildVersion: 3.0; BuildDate:  Mon Jan 26 2010 21:49:00)   1.000000
         ARE.dll   ARE 2010/03/10-08:31:04   61.423599   61.423599
         asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  
         AXE8SharedExpat.dll   AXE8SharedExpat 2010/02/23-17:27:33   61.421978   61.421978
         AXEDOMCore.dll   AXEDOMCore 2010/02/23-17:27:33   61.421978   61.421978
         Bib.dll   BIB 2010/03/10-08:31:04   61.423599   61.423599
         BIBUtils.dll   BIBUtils 2010/03/10-08:31:04   61.423599   61.423599
         boost_threads.dll   DVA Product   5.0.0  
         cg.dll   NVIDIA Cg Runtime   2.0.0015  
         cgGL.dll   NVIDIA Cg Runtime   2.0.0015  
         CoolType.dll   CoolType 2010/03/10-08:31:04   61.423599   61.423599
         data_flow.dll   AIF   2.0   53.422628
         dvaadameve.dll   DVA Product   5.0.0  
         dvacore.dll   DVA Product   5.0.0  
         dvaui.dll   DVA Product   5.0.0  
         ExtendScript.dll   ExtendScript 2010/03/05-08:21:15   61.423205   61.423205
         FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777
         icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
         icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
         image_flow.dll   AIF   2.0   53.422628
         image_runtime.dll   AIF   2.0   53.422628
         JP2KLib.dll   JP2KLib 2010/02/24-17:43:58   61.131544   61.131544
         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
         LogSession.dll   LogSession   2, 0, 1, 11  
         MPS.dll   MPS 2010/02/24-17:43:58   61.421978   61.421978
         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  
         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161  
         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  
         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161  
         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  
         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161  
         pdfsettings.dll   Adobe PDFSettings   1.04  
         Photoshop.dll   Adobe Photoshop CS5   CS5  
         Plugin.dll   Adobe Photoshop CS5   CS5  
         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   2.0.0.746  
         PSArt.dll   Adobe Photoshop CS5   CS5  
         PSViews.dll   Adobe Photoshop CS5   CS5  
         SCCore.dll   ScCore 2010/03/05-08:21:15   61.423205   61.423205
         tbb.dll   Threading Building Blocks   2, 1, 2009, 0201  
         TfFontMgr.dll   FontMgr   9.3.0.113  
         TfKernel.dll   Kernel   9.3.0.113  
         TFKGEOM.dll   Kernel Geom   9.3.0.113  
         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
         updaternotifications.dll   Adobe Updater Notifications Library   1.0.0.64 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   1.0.0.64
         WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423
         wu3d.dll   U3D Writer   9.3.0.113  


      Installierte TWAIN-Geräte: OHNE