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No, it's not on the LAN; we're running it locally. The full message is "This program cannot display the web page." Then it has the generic reasons I originally mentioned. Not sure what's causing it since it runs when you double click the CHM file.
It's a bit of a stretch, but if your CHM contains browse sequences, a glossary, or the WebSearch feature, you need to register HHActiveX.dll on your end users' systems. Also, if you included third-party ActiveX controls, you'll need to install and register the support files on those systems. If this is the case, check the "Distributing Microsoft HTML Help" topic in RH's Help file.
We already knew about the HHActiveX.dll and don't have any other 3rd party ActiveXs. However, what we did discover today is that if you copy the CHM file to a "FAT" drive and then copy it back onto the local drive, it works. I'm really not sure what on the FAT drive fixes it... we found it through some web searches. Not my ideal solution but it seems to be working. Go figure!
How odd is that? About the only thing that would seem to make logical sense here is that possibly it has something to do with the way the files are stored on a FAT file system, with the cluster sizing.
Anyway, I'm glad you got it sorted and thanks for sharing what your solution was!