What version of Premiere Elements are you using and on what computer operating system is it running?
Is your Internet connection working?
Although I suspect you have an Internet problem and not a Premiere Elements problem, the following is the Premiere Elements
Adobe/Adobe Chat link which at this moment is active and ready for use.
under the topics
Adobe ID and signing in
Adobe ID, sign in, and account Help
I have the web page set to the above, but am not sure if the set will hold. If it does not, you will need to navigate to the Chat Panel using the
above titles as guides.
We will be watching for your results.