2 Replies Latest reply: Dec 2, 2014 10:44 AM by larry good RSS

    Opens saying I have TRIAL version why?

    larry good

      Help! When I try to open Photoshop Elements 12 which I have purchased it says I have the TRIAL version with 30 days remaining.  Do I have to enter my serial number every time I open the program? Please advise. Thank you.

        • 1. Re: Opens saying I have TRIAL version why?
          ssprengel Community Member

          The first time you open Elements you need to license it with a serial number.  You should not have to do this more than once, unless you’ve cleared out the licensing information in the SLCache folder, perhaps trying to get Photoshop CC to work or something.

           

          Are you being asked to enter the serial number each time you start the software?

          • 2. Re: Opens saying I have TRIAL version why?
            larry good Community Member

            Thank you for reply. After a couple days it reverts to trial (you have 30 days left) and then after I use it a couple times it says my trial time is up. So as soon as I get this message I have to enter my License number again (after entering my Adobe ID). Is the program trying to encourage me to upgrade to 13? I'm not ready to do that yet. Larry.(larrygood@comcast.net)