CS4 Install not working. Laptop crashed. New download link sent yesterday. Downloaded, but install will not work on new laptop. Help?

[DAnderson1]

Laptop crashing. Purchased new. Had 30 day free trial of CS4. Activated and used that.

• My serial # would not work when prompted for it.
• Yesterday, chat session helped me to download the software again. Download took 3 hours so chat session ended before install could be completed.
• Today I rand the install.
  • The first time the session ended with a "failed to install" and a list of programs (all of them).
  • Second and subsequent attempts result in getting to the "Cancel/Install" screen. Message says "Preparing to install" but nothing happens for a significant amount of time.

Please advise. How do I complete the install? I do need to use this software very, very soon.

Thank you!

[Jeff A Wright]

DAnderson which operating system are you using on this laptop?  Did you transfer/migrate/copy over your files, folders, and applications to this new computer?