•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
John - thanks for your response
1. Graphics Adapter: Nvidia GeForce GTX 650
2. My driver before you response was 3/4/14 18.104.22.16823. I went to Nvidia and downloaded and installed latest driver 7/2/14 22.214.171.12452
3. Rebooted and checked APE and no change in the problem. Still doesn't show video when I double click an thumbnail or if I single click it does not show a video image in the large screen.
4. Some things I have done to try to resolve the problem.
a. Searched this forum for a similar problem. I didn't see one.
b. Did a web search to see if I could find a solution outside this forum
c Went into "edit" and tried some changes in project preferences and setting to see if that would make a difference
d. Tried to contact Adobe support to speak to a person but that seemed difficult and could never figure out how to do it.
5. I have always loaded AVI clips into this program and this is the first time I have tried MTS files. When I opened the new project, the program notified that I had to change something??? to load an MTS file and asked me if I wanted the program to do this for me. I said yes and here I am. I seem so close to making it work. Thanks
I have looked and looked but cannot find the version of Premiere Elements that you are using. This is critical information in this case.
What version of Premiere Elements are you are using?
If it is Premiere Elements 10, then you are in a bad situation because of the Premiere Elements 10/NVIDIA issue. When this is the case, the
answer is not to update the driver version, but rather to roll it back (typically to around May 2013). In the case of Windows 8.1 64 bit, there may not be an old enough driver to get Premiere Elements 10 to work.
So, please let us clear this factor out of the way so that we can focus on the most appropriate troubleshooting.