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I've run into this same problem. Has anyone figured out a solution for this yet? It works great in Internet Explorer. The topic prints and it's quite lovely.
However, when I try it in Firefox, it only prints the top tool bar (i.e. the row that has the Contents, Index, Search, and Print buttong) and nothing else.
I know that the original post is very old... I have this same problem. Did you ever get your print button to work in Firefox?
1. You need a skin that has a Print Topic button; (some don't have one).
3. Remember to enable the toolbar Print button in Single Source Layouts > WebHelp Properties > WebHelp Generic screen.
I have tested this in Internet Explorer 7, Mozilla Firefox 3, and it works OK. It also works in Apple Safari 3.1.2, although the printout is reduced in scale to about 80% of correct size (text and screenshots).
Good luck, and please Spread the Word!
Thank you!! I've been looking for a solution to this for ages.