5 Replies Latest reply on Aug 12, 2014 3:54 PM by kellybellis

    How do I recover PE 12 after hard drive failure?

    kellybellis Level 1

      On February 25, 2014 I purchased Adobe Premiere Elements 12. The page 'my-products-services' lists it along with all of the other Adobe products that I have purchased for my Windows 7 64-bit desktop PC.

       

      I have been successful in re-installing CS6 Design and Web Premium after a catastrophic hard drive failure last month; however, am presently stymied in trying to even locate where on the Adobe website it might be allowable for me to re-install. For reasons unknown, My license is listed for PE12, but my order isn't listed under account-orders.html#myorderhistory. CS6 is shown on that page and was how I was able to reinstate CS6.

       

      Does anybody know what I should do next?

       

      Gratefully yours,

       

      Kelly