1 Reply Latest reply on Aug 14, 2014 8:21 AM by Geoff_Tanner

    Adobe Presenter 'Internal Error'


      In Adobe Presenter Video Express, anytime I click on the 'Both' layout button, I get a popup error message that says "Application encountered an internal error".  Everything else seems to be working fine.  Any ideas how to resolve this?  Using PowerPoint 2010, 32 bit on a Windows 7 machine.

        • 1. Re: Adobe Presenter 'Internal Error'
          Geoff_Tanner Level 1

          Was able to get a tech support rep on the phone ... this is apparently a known design issue that will hopefully be resolved with the next release.  In the meantime, this also seems to be related to the Display Resolution selection.  In Presenter Video Express, click on the Settings icon in the upper right corner, then Preferences. Select (or de-select) the 'Change Display Resolution during recording' option.  Once I changed this setting, the issue went away, but now I can change this setting back and the issue is not resurfacing?