3 Replies Latest reply: Aug 27, 2014 8:44 AM by TRR Photography RSS

    I can't get Imagenomic Portraiture trial to work in Photoshop cc 2014 please help?

    Maddiexxx Community Member

      I have previously used the trial successfully but it expired and I deleted it and then bought the Portraiture package only to be told that I have to install the trial and can then only enter the license key. The trial installs successfully ie I get the green tick for successful installation but it does not show up in my Photoshop Filters? I have contacted Imagenomic who are virtually impossible to contact and then are not interested in your problems once they have your money. Can you believe this level of customer service???  So frustrated.

       

      What I have tried:

      Quit PS before installation.

      Shutdown before and after installation.

      Checked System requirements for the software see below, it looks ok to me? ( I see below it is OK for PS CC but PS CC2014 is not specifically mentioned, could this be a problem now bearing in mind that I did get it to work on CC 2014 before?)

      Installing via Firefox and via Safari.

       

      My workware: MAcBook Pro OSX 10.9.4

                             Photoshop CC 2014

                             Imagenomic Portraiture trial current trial download version.

                              The trial I am trying to download is : Portraiture Plugin for Adobe Photoshop CS5/CS6/CC 

                                                                                        and Photoshop Elements 11/12 - Mac OS X 10.7/10.8/10.9 v.2.3.3 build 2330

                                                                                        Mac OS X 10.7.x/10.8.x/10.9.x, 1GB RAM, 100MB HDD, 1280x800 min resolution, Photoshop CS5/CS6/CC or Elements 11/12  ( this is the same one that I did

                                                                                        get to work before)