1 Reply Latest reply on Aug 13, 2014 2:12 AM by Peter Spier

    CS6 InDesign crashing on start up

    mitcharris

      Hello

       

      I have recently purchased a new MacBook Pro 13inch Retina display (MBPR). On my old laptop I was using CS5 which worked beautifully. On the new computer I uninstalled CS5 (after restoring my files via TimeMachine), installed and ran the 'Adobe Creative Cloud Cleaner’ (which returned no cleaning requirements) and installed CS6 onto the MBPR. Illustrator, Photoshop and other CS applications work beautifully, but InDesign has never launched successfully since installation. The Splash screen on start up stops at ‘starting up Service Registry’ before closing/crashing. Here is a list of troubleshooting steps I have undertaken to get the program working again:

      • I’ve reset InDesign Preferences
      • Turned off all user Fonts in FontBook
      • Uninstalled Indesign
      • Uninstalled CS6 3 times to see if it can correct the problem
      • Turned off all plug ins
      • Booted into SafeMode and attempted to launch the application (the same issue occurred)

       

      Does anyone have any advice or guidance on how to fix this problem? I’ve browsed through some other forums, but none seem to point in the right direction.

       

      Thanks