1 Reply Latest reply on Aug 13, 2014 8:03 AM by m_vargas

    Deploying Flash Player via GPO sometimes results in uninstallation

    d.a.jackson Level 1

      We started deploying the Flash Player MSI via Group Policy several months ago, but something we've found is that on some computers, instead of getting updated, Flash Player gets uninstalled entirely and we have to manually reinstall it. Does anyone know what causes this and how to correct it?

        • 1. Re: Deploying Flash Player via GPO sometimes results in uninstallation
          m_vargas Adobe Employee

          Hello,

           

          We'll need a few log files to investigate this further.  Please provide the following log files:

           

          • FlashInstall.log file from one or more impacted systems.  If the machine is 64-bit, there will be two files.
            • 32-bit OS: C:\Windows\System32\Macromed\Flash
            • 64-bit OS: C:\Windows\System32\Macromed\Flash AND C:\Windows\SysWOW64\Macromed\Flash
          • msiexec install log file
            • You'll need to provide the 'log' argument when running msiexec to create the log file.

           

          Since the files will be large, please share them using the The specified item was not found. instructions.

           

          Thank you in advance.

           

          --

          Maria