No you need to spend few hours phone calls to Indian support and beg them to accept your money..
I have the same issue with my Complete Creative Cloud membership after upgrading from Photoshop Photography plan. Moreover, when I launch Lightroom it says that Lightroom Mobile subscription expired and the weird thing when I go to my account online I see 3 memberships as follows:
- Photoshop Photography which is expired
- Creative Cloud Complete (annual) which is active
- Creative Cloud free membership which is active as well!
I tried to use Lightroom mobile on my iPhone but I'm getting the same error (Subscription expired). I contacted Adobe chat and they are unable to solve the problem even after transferring the conversation to the technical team. My Cloud storage is 2 GB instead of 20 GB. I'm really disappointed with creative cloud. I really need this issue to be solved as soon as possible and your support is much appreciated.
Adobe Support have just fixed my issue. I had a hosts file that was blocking Adobe, I just had to replace it and it works fine! May be different for yours but these are the steps I took:
For Max OS X
- Go to the GO section in Finder menu
- Click on 'Go To Folder'
- type in /etc
- find the 'hosts' file - if it says Adobe Blocked in it I think its bad
- copy a folder to your desktop.
- delete all text in desktop hosts file and replace with:
# Host Database## localhost is used to configure the loopback interface# when the system is booting. Do not change this entry.##127.0.0.1 localhost255.255.255.255 broadcasthost::1 localhost fe80::1%lo0 localhost#
- replace hosts file in /etc file with the hosts file on your desktop
This worked for me but please check elsewhere, I don't want you to ruin your computer!
I checked the file and mine is exactly as they suggested that it should be. However I think the problem is in my account in their system as I have the same problem in my iMac, Macbook Air, iPhone and online when I go to adobe website. I've got a call from them today and they suggested that the issue has been forwarded to their IT department and it will take 24 to 48 hours to be solved.
Useful link. I will keep it in my favorites as they already contacted me today. Thanks for sharing