9 Replies Latest reply: Aug 14, 2014 9:54 AM by kdeuler

Does RoboHelp/Adobe support any type of HTML doc access authorization?

kdeuler Aug 13, 2014 8:29 AM

Hi. Do any of you know if RoboHelp 11 supports any type of access rights to published HTML docs?

My company has a basic product that all customers have access to. We also have "premium" products that are available to customers who pay for them, and at the moment we prefer not to expose the premium products' docs to customers who haven't purchased those products. What I'd like to be able to do is have some way that a customer can log in to access the basic HTML docs and, based on their login rights, have links to the premium docs be made visible and link to the HTML docs for those products.

Note that for now, I'm OK with maintaining separate RH projects for the basic doc set, and one for each premium doc set. (Each would have their own search domain.)

Thanks in advance!

-Kurt Euler

1. Re: Does RoboHelp/Adobe support any type of HTML doc access authorization?

Jeff_Coatsworth Aug 13, 2014 8:32 AM (in response to kdeuler)

Don’t think so – you’d have to stash your premium docs in a location where users would log in to access them.
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2. Re: Does RoboHelp/Adobe support any type of HTML doc access authorization?

kdeuler Aug 13, 2014 8:38 AM (in response to Jeff_Coatsworth)

OK thanks!
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3. Re: Does RoboHelp/Adobe support any type of HTML doc access authorization?

Captiv8r Aug 13, 2014 9:36 AM (in response to kdeuler)

Just a thought here.

I'm guessing that customers have no ability to actually perform the actions that might be outlined in the docs, no? Sometimes having the docs available can serve as a sales tool. By seeing what is possible if "module x" is purchased, they might just upgrade.

Might save headaches for you in trying to figure out how to secure things.

Cheers... Rick
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4. Re: Does RoboHelp/Adobe support any type of HTML doc access authorization?

kdeuler Aug 13, 2014 10:46 AM (in response to Captiv8r)

Rick- Yes,we thought about the Sales angle, but the execs prefer that premium docs not be accessible to non-buyers.

Thx.

Kurt
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5. Re: Does RoboHelp/Adobe support any type of HTML doc access authorization?

Willam van Weelden Aug 14, 2014 12:20 AM (in response to kdeuler)

Doesn't RoboHelp server (http://www.adobe.com/products/robohelpserver.html) provide something like this? I don't use it myself, but perhaps John or Colum can confirm.

Kind regards,

Willam
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6. Re: Does RoboHelp/Adobe support any type of HTML doc access authorization?

RoboColum(n) Aug 14, 2014 2:11 AM (in response to Willam van Weelden)

That's right Willam. RoboHelp Server, which requires a seperate licence, can be used to provide users with a logon and password that must be used to access content. You may want to check out the RoboHelp Server Reviewers Guide for further details.

http://www.adobe.com/content/dam/Adobe/en/products/robohelpserver/pdf/AdobeRoboHelpServer9 _ReviewersGuide.pdf
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7. Re: Does RoboHelp/Adobe support any type of HTML doc access authorization?

kdeuler Aug 14, 2014 9:09 AM (in response to RoboColum(n))

Thanks for the RH server tip. You mean it serves as a Web server also (which serves password-protected content to var. audiences?

-Kurt
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8. Re: Does RoboHelp/Adobe support any type of HTML doc access authorization?

RoboColum(n) Aug 14, 2014 9:49 AM (in response to kdeuler)

That is correct. You publish the output to the server which also acts as a web server. It requires you to output either WebHelp Pro or FlashHelp Pro. Once on the server the Administrator can control exactly who has access to the content.
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9. Re: Does RoboHelp/Adobe support any type of HTML doc access authorization?

kdeuler Aug 14, 2014 9:54 AM (in response to RoboColum(n))

OK, I'll check this out for sure! Thx.
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