What do they see exactly? Can you provide a screenshot?
[topic moved to Adobe Send forum]
If your recipients are using Internet Explorer, please see this discussion.
If they are using another browser, please provide this information so that we can better diagnose:
- What size are the downloaded files?
- What type of files are you sending?
- Are *all* recipients experiencing this problem, or just some?
- If you download the files from Acrobat.com, are you able to view them?