1 Reply Latest reply on Aug 13, 2014 4:20 PM by A.T. Romano

    Loading Archived Projects on Premiere Elements 10 - CRASHING PROBLEM

    PSNerd Level 1

      Trying to open an archived project, prompted to locate certain files, and program crashes after selecting file. Running MAC Maverick OS. Project was originally archived on Premiere Elements 10 on Lion OS. Trying to open on Premiere Elements 10 re-installed on Maverick OS. Somebody please help me!!!!!

        • 1. Re: Loading Archived Projects on Premiere Elements 10 - CRASHING PROBLEM
          A.T. Romano Level 7

          psnerd

           

          How did you archive the Premiere Elements 10 Lion OS project - Project Archiver, Archive Project or Copy Project?

           

          Are you getting "Where is the file....?" message when you open the project.prel in the archived folder in Premiere Elements 10 Maverick OS? If so, please give the specific file names that are being asked for. Please give the file names of all files and folders that are in the archived folder.

           

          What was the video card/graphics card for the Lion OS, and what is the video card/graphics card for the Maverick OS?

           

          The above details will direct us in developing troubleshooting strategy.

           

          We will be watching for your follow up.

           

          Thank you.

           

          ATR