7 Replies Latest reply: Nov 13, 2014 5:22 AM by Esther Clayton RSS

    Creative Cloud Files – Syncing issues/Bandwidth hogging – Does it ever work?

    Matt M-T Community Member
    Matt M-T Aug 14, 2014 2:19 AM

      Having been a Dropbox user for several years I was keen to start using the 100gb of Creative Cloud storage to enable me to work on a project from home and pick up where I left off in the office.

       

      However it simply doesn't work properly!

       

      For example:

      • I worked from home on Monday and Tuesday on a project. All the files were successfully uploaded from my home Mac within seconds/minutes. I came into work on Wednesday and the files had not appeared in my CC Files folder. I rebooted my Mac and paused and restarted the sync and left it running, a couple of the files appeared but the process seems to hang fairly quickly. I've left it running overnight and my files have still not synced! the status bar at the bottom of the CC app shows "Syncing file 7 of 181 (9hr left)" but it never gets any further.
      • When syncing is switched on and running the process kills all the bandwidth of my work Mac causing outgoing emails to spend up to an hour in my outgoing mail queue, slowing web browsing to a crawl, hampering any other web usage/downloads/streaming/remote access etc. To prevent this I changed the preferences to only allow CC 50% of the available upload and download bandwidth.

       

      I have repeatedly logged out/rebooted my Mac, closed and relaunched the CC app, paused and restarted the sync process and run the

      rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

      command in Terminal as suggested in another thread.

       

      The files I am syncing are not even that large, in total I am only using around 3% of my storage.

       

      Am I on my own in experiencing these issues? Or are other people suffering too?

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