1 Reply Latest reply on Aug 14, 2014 11:56 AM by A.T. Romano

    Premiere Elements 12 crashes during video editor launch

    SDLeMire

      I have tried installing this as a trial and as a licensed version, both from a DVD and from the desktop.  I get the following crash during startup of the video editor:

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Adobe Premiere Elements.exe

        Application Version: 12.0.0.0

        Application Timestamp: 523cd4d5

        Fault Module Name: dvacore.dll

        Fault Module Version: 11.0.0.0

        Fault Module Timestamp: 523cc5bf

        Exception Code: c00000fd

        Exception Offset: 00000000000698b6

        OS Version: 6.1.7601.2.1.0.256.48

        Locale ID: 1033

        Additional Information 1: fac2

        Additional Information 2: fac2a5e0455ddc953003a7d6737e6f56

        Additional Information 3: 849e

        Additional Information 4: 849e9f8e49e92f5a6249cde48a76ced7

       

      I have done the following to try to fix this issue:

      • Uninstalled and reinstalled Premiere Elements as noted above, along with deleting existing files.
      • Uninstalled/reinstalled Quicktime.
      • Updated all Windows Drivers.
      • Updated Video and Sound drivers.
      • Disk Cleanup
      • Disk Defragmenter
        • 1. Re: Premiere Elements 12 crashes during video editor launch
          A.T. Romano Level 7

          SDLeMire

           

          Have you made any attempt to contact Adobe via its Adobe Chat to try to resolve this issue? To do so, please click on the following link

          Contact Customer Care

          set for

          Premiere Elements

          Adobe ID and Signing In

          Adobe ID, sign in, and account help

          Chat Panel

          at this moment there is an active Chat Panel at the end of the path. If the web page set does not hold, then you will have to navigate to Chat Panel using the above titles as guides. Adobe Chat might offer you the opportunity for remote control of your computer for troubleshooting whereas we cannot at this user to user level. The above does not prohibit you from troubleshooting here as well.

           

          Please try the SLCache renaming as detailed in the following

          ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open

           

          The error profile with dvacore.dll has been frequently seen in these forums for many versions of Premiere Elements.

          Fixes have included creating a new User Account with Administrative Privileges and installing and running Premiere Elements in it.

          In another instance the problem was reported to be due to share with a file server. And, so on.

           

          Please review the above and then we can decide what next.

           

          Thank you.

           

          ATR