2 Replies Latest reply on Aug 15, 2014 7:39 AM by Grillbesteck

    Serial Number Problem

    Grillbesteck

      I bought LR 5 for my MacBook. LR worked perfectly there

      I bought I iMac now and installed the tail version of LR and tried to register it with the serial number I got with my previous purchase. unfortunately the system ist telling me

      "Die eingegeben Seriennummer ist ungültig. Versuchen Sie es erneut. Wenn das Problem weiterhin auftritt, wenden Sie sich an den Support"

      I am a German user ;-) It basically say serial number is invalid try it again ( I did several times at different days) if the problem still appears contact our support. Unfortuntaly I cannot find any hotline number to call or email addresse. At the moment I am quite upset because I don't really want to purchase LR again.

      Any ideas what I need to do.

      Thanks a lot.