1 Reply Latest reply on Aug 15, 2014 2:07 PM by John T Smith

    strange e mail and problems with the payment - what happens to my account

    balzedi

      Hello,

       

      last days I got an email that my Creative Cloud subscription has been reactivated. I have this subscription not terminated or disabled. Shortly later my payment was confirmed.

       

      When I now open Photoshop CC 2014, I get the message that there would be problems with the payment, and I can change it in my Adobe account.

      The status of the subscription is: Expired on 31.07.2014  

      What has happened here and what can I do now?


      Thanks for your answers

       

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