3 Replies Latest reply on Aug 16, 2014 11:30 PM by Chris Cox

    Photoshop will not open

    ajsphotographyservices

      I am running Photoshop 14.2.1 with OSX 10.9.4. I updated Photoshop a half an hour ago and restarted the computer after the update. Still not working.

      Everytime I double click to open it, it comes up in error. This is a very short version of what is coming up.

      Here is the error:

      Process:         Adobe Photoshop CC [486]

      Path:            /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC

      Identifier:      com.adobe.Photoshop

      Version:         14.2.1 (14.2.1.570)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [170]

      Responsible:     Adobe Photoshop CC [486]

      User ID:         502

       

       

      Date/Time:       2014-08-16 15:24:18.460 -0400

      OS Version:      Mac OS X 10.9.4 (13E28)

      Report Version:  11

      Anonymous UUID:  E92C84A2-AA76-1186-C57E-61DDD0261655

       

       

       

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000080

       

       

      VM Regions Near 0x80:

      -->

          __TEXT                 0000000100000000-0000000103fa4000 [ 63.6M] r-x/rwx SM=COW  /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.google.selectivetool       0x000000011566f63f ParseFavoritesFile(wxString const&, wxString const&) + 191

      1   com.google.selectivetool       0x0000000115671523 SelectiveTool::GetConfigFavorites(int) + 2001

      2   com.google.selectivetool       0x0000000115677f7d SelectiveTool::CreateSection(wxWindow*, int, int) + 1015

      3   com.google.selectivetool       0x000000011567ba82 SelectiveTool::SelectiveTool(wxWindow*, SPBasicSuite*, td_PSCommands*, std::vector<FilterDescriptionList*, std::allocator<FilterDescriptionList*> >, wxArrayInt) + 1950

      4   com.google.selectivetool       0x0000000115664957 StartDialog() + 247

      5   com.google.selectivetool       0x000000011566aac6 HandlePhotoshopEvent(unsigned int, _ADsc*, int, void*) + 54

      6   com.adobe.Photoshop           0x000000010030f377 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 2614711

      7   com.adobe.Photoshop           0x000000010009456d boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 14253

      8   com.adobe.Photoshop           0x0000000100093611 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 10321

      9   com.adobe.Photoshop           0x000000010008de4f 0x100000000 + 581199

      10  com.adobe.Photoshop           0x000000010008dc10 0x100000000 + 580624

      11  com.adobe.Photoshop           0x00000001017bcf54 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 20977412

      12  com.apple.AppKit               0x00007fff90b749f9 -[NSApplication run] + 646

      13  com.adobe.Photoshop           0x00000001017bd732 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 20979426

      14  com.adobe.Photoshop           0x00000001017bea08 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 20984248

      15  com.adobe.Photoshop           0x000000010008e53f 0x100000000 + 582975

      16  com.adobe.Photoshop           0x00000001002f1ff7 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 2495031

      17  com.adobe.Photoshop           0x00000001002f2199 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 2495449

      18  com.adobe.Photoshop           0x0000000100002e34 0x100000000 + 11828

       

       

      Lightroom is working just fine. Anyone had this issue before? Please let me know what to do to fix it!
      Thank you!!