Hi there, I just bought online the Creative Cloud single-app membership for Illustrator (one-year) but the app manager is well installed and says that illustrator is installed to but I don,t have any illustrator installed ? And also, when I go to the adobe.com I'm well connected but when I clic on manage account it send me to an identification page and this is an old account of my wife that has been cancelled, and I can't change it !
>this is an old account of my wife that has been cancelled, and I can't change it
Uninstall... run the Cleaner... Restart your computer... Reinstall using YOUR account
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling will usually help