A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
I have talked on the phone, through Facebook, Chats, Twitter, and they still can't fix this issue. They say its an issue on their end and they will have to cancel my subscription and i have to subscribed again. But now they say that they can't cancel it so i have to create a new ID. This is crazy. I won't create a new Adobe ID.