2 Replies Latest reply on Aug 18, 2014 3:40 PM by TheNienburger

    i had to restore my windows and now i cannot reinstall my creative cloud desktop


      Hi everybody,

      my name is peter and my problem is the following:

      - i ordered and paid for a 12 month subscription of photoshop and lightroom

      - i installed it with the creatice cloud desktop, and it works fine (except that the system always ask for a serial number that I havent got, but that shoukd be another problem)

      - yesterday I had a very heavy win7 problem and i had to use an old system restore point to get my windows running again

      - and now I cannot reinstall either the cc desktop nor photoshop or lightroom


      installation could not be initalised is  the message


      What should i do ????