2 Replies Latest reply on Aug 17, 2014 5:56 PM by A.T. Romano

    Do not recognize the exact Serial Number when Setup.

    marusot

      Do not recognize the exact Serial Number when Setup.

      Invalid Serial Number. This is not a valid serial number.

      Prease go Back and re-enter your serial number.

      I am a old Korean.

      I can not speak and write English well.

      So I write this letter, as translated by Google Translator.

      I ordered the PremiereElements 11 July 2, 2013.

      I received an email from Adobe after I paid the price.

      Serial number is

      [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]

      [This is an open forum, not Adobe support, please do not post personal information]

      I have downloaded the "PremiereElements_11_WWEFDJ_win64.exe".

      And I installed the program and I made some movie clips.

      I used the PremiereElement11 well until this morning.

       

      When I click a button for importing a clip, PremiereElement11 show me a error message.

      "Cannot find a file", "Reinstall".

      So I reinstalled.

      In the "AdobePremiereElements11-Setup popup window" I wrote my name and select my Country and wrote serial Number exactly.

      And clicked next button.

       

      But "AdobePremiereElements11-Setup popup window" said

      "Invalid Serial Number".

      and

      "Invalid Serial Number. This is not a valid serial number.

      Prease go Back and re-enter your serial number."

      I have tried many times.

      As a result, I did not install.

      How can I fix this?