3 Replies Latest reply: Nov 5, 2014 2:26 AM by ibarrien RSS

    Lightroom mobile performance and "previous" button issues

    branix Community Member
    branix Aug 17, 2014 4:35 AM

      I am considering subscribing to Lightroom mobile for iPad so I decided to give it a trial run with 2000+ photos sync-ed (iPad 3, Nikon D7000 raw files). The performance is awful!

      • Browsing through the images is fairly decent. Flagging also does a good job and seems that export works fine, but that is as far as I would go in praising the app.
      • Downloading from the cloud for offline use takes time (for sure my internet connection's bandwidth is not the problem) and the app does not sync files for offline use when the iPad locks. I had to change the iPad lock settings to "never" in order to be able to download the full set of images. The iPad went from 50% battery to 10% just to download the files. That long it took, with the brightness dimmed to the minimum.
      • With all other apps closed on the iPad (and offline from CC), it takes 2 to 5 seconds for loading the adjustment values (not to render the image) when moving to a new image (all image info off: exposure settings and histogram).
      • When using basic adjustments and crop I have found it very difficult to apply the same settings to the next image. Simply the Previous button is inactive. Browsing back and forth seems to activate this button at random times. But clicking on it and selecting "Everything from previous" does not bring any settings. Neither the basic adjustments, nor the crop settings. Although the image seems to be re-rendering.
      • In this case above, once the "Previous" button is reactivated, clicking on it highlights the selection (e.g. "Everything from previous") but no settings are applied. The menu does not close. I can click on "everything from" or "basic tones from" and they get highlighted but nothing happens. The menu does not close. Extremely annoying.
      • Same thing for the Reset menu. Sometimes it works sometimes not. I have managed (again at random times) to reset the image to the import settings, browse back and forward to other images, return to the image and then apply the settings from previous photo successfully. But only if I wait 2-3 seconds after the "Previous" menu pops-up.
      • When I hit the Reset -> All menu and then Previous -> "Everything", the image seems to only receive distortion correction (applied on the desktop to all photos upon import). No other settings are applied (basic adjustments or crop).
      • When connected to CC, performance degrades even more as it seems that the app is checking for updated settings to the file. It adds an additional 2-3 seconds per image...

       

      Is there a fix in the works for these annoyances? At the current stage of the app, I do not consider subscribing to Creative Cloud as the app is basically unusable for batch processing.

       

      It would be best if the app would be optimised for batch processing as at the moment it seems as poor as the Photos app on the iPad (with some versatility in terms of the settings that can be tweaked). Any target date for a future update? My trial expires in 20 days or so and I am not impressed for now.

       

      I am not bothered by the slow rendering of the images on my device (for sure the iPad Air would do a better job) but the user interface is extremely slow and unusable. I have managed to edit 135 photos in 2 weekend days (roughly 4 hours of use). Very disappointed.

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        • 1. Re: Lightroom mobile performance and "previous" button issues
          ibarrien Employee Hosts
          ibarrien Aug 18, 2014 8:26 AM (in response to branix)

          Hi,

           

          thank you for your feedback.

          Previous... will only be active if the two images (previous one) and the present have different adjustments.

          Some more answers inline:

          • In this case above, once the "Previous" button is reactivated, clicking on it highlights the selection (e.g. "Everything from previous") but no settings are applied. The menu does not close. I can click on "everything from" or "basic tones from" and they get highlighted but nothing happens. The menu does not close. Extremely annoying.

            The Previous... menu will not close automatically once one of its options has been chosen. Btw. do the small thumbnails visually differ from another (Basic tones and Everything)?

          • Same thing for the Reset menu. Sometimes it works sometimes not. I have managed (again at random times) to reset the image to the import settings, browse back and forward to other images, return to the image and then apply the settings from previous photo successfully. But only if I wait 2-3 seconds after the "Previous" menu pops-up.

            Reset to Import is only visible if you have done any changes to the image. When you mention that it sometimes doesn't work - is the problem that it's not enabled at all?


          • When using basic adjustments and crop I have found it very difficult to apply the same settings to the next image. Simply the Previous button is inactive. Browsing back and forth seems to activate this button at random times. But clicking on it and selecting "Everything from previous" does not bring any settings. Neither the basic adjustments, nor the crop settings. Although the image seems to be re-rendering.

            It would be nice if you could give us some more info on this case. Since I have a problem reproducing this issue, could you please let us know if you have many applications in the background? How much free space do you have on your device?
            Does a restart of the device help (in some cases it can)?

           

          • When I hit the Reset -> All menu and then Previous -> "Everything", the image seems to only receive distortion correction (applied on the desktop to all photos upon import). No other settings are applied (basic adjustments or crop).

            Are you doing Previous->Everything this on the same image that you reset?

           

          thanks,

          Ignacio

          • 2. Re: Lightroom mobile performance and "previous" button issues
            branix Community Member
            branix Nov 4, 2014 8:05 AM (in response to ibarrien)

            Dear Ignacio

             

            I know this is a late reply, but wanted to follow-up with you guys on this. The problems I noted have persisted until I upgraded to the latest iPad Air (2) and most recent Lightroom mobile.

             

            Now everything is fine: the app is pretty responsive, I can apply the previous photo settings easily, navigation and reset work well.

             

            The only thing that bothers me is the long sync time. From my iMac to CreativeCloud takes quite a while to upload the photos. Which is fine as I can leave my computer open for a longer period of time, or leave the sync in the background. However, downloading (for both online and offline use) on the iPad is veeeeery slow. I have a 5MBit upload and 60MBit download. While you could argue that the network speed is creating some issues for the upload, I don't think that is the case for the download.

             

            Do you have any suggestions for improving the download speed? Other cloud services do not appear to be bothered by this.

             

            Many thanks!

            Ps: could you have the app download photos while the iPad is locked? Now I have to leave my iPad plugged in and unlocked in order to download.

            • 3. Re: Lightroom mobile performance and "previous" button issues
              ibarrien Employee Hosts
              ibarrien Nov 5, 2014 2:26 AM (in response to branix)

              Hi,

               

              I'm glad that it works better for you now, we did put some fixes in the latest version concerning Previous.

               

              Your issue can depend on many things - how good your Wifi connection is with the device (not sure if you have wired desktop or not or if it's closer to the router etc.). It can also be that you are downloading a lot of data that exceeds iOS time limit for background downloading.
              You do mention other services have no issue, so it would be good to know which ones they are.

               

              It might help if you send us a diagnostics log from your device to understand the issue better though.

              Open LrM app:

              1. open the settings (press the Lr icon)

              2. Keep the same icon pressed.

               

              If you have an email client enabled it should be handled automatically and you should only need to press the send button.

              If you don't - don't share the log publicly.

              Contact me privately if you have any issues sharing it - that way we could e.g. share it over CC.

               

              Thanks,

              Ignacio