31 Replies Latest reply on Jun 5, 2017 8:44 AM by Fragamuffin

    lightroom CONITINUALLY crashes on import when Android device is connected

    debibrighthope Level 1

      HI,

       

      Hoping some "techy" type can help me...

       

      I have Windows 7 Home Pro 64-bit OS and the 64-bit version of LR.  When I first installed LR it was operating as expected.  Lately (the last month or so) when I go to import from my camera (Canon via a usb cord or via the card reader) will crash and say that the program has encountered an error and needs to close.

       

      This is SERIOUSLY impacting my life and I need to get it worked out.

       

      I was hoping to get on with adobe support but they are closed on Sunday.

       

      Anyone?  Thanks in advance!

       

      Debi

       

      Message was edited by: ibarrien - added Android device to title