3 Replies Latest reply on Aug 19, 2014 11:17 AM by A.T. Romano

    We have used Adobe Premiere Elements 3.0 in a Windows XP computer. Now we have installed the program in a computer with Windows 7 and we cannot open the files. What can we do to save this problem?

    Puttetorpa Here

      Hello!r

      Can you help me to get a solution to the problem that we can not open our files from Adobe Premiere Elements 3.0 in a computer with Windows 7? Is there a way to save these files for the future?

        • 1. Re: We have used Adobe Premiere Elements 3.0 in a Windows XP computer. Now we have installed the program in a computer with Windows 7 and we cannot open the files. What can we do to save this problem?
          A.T. Romano Level 7

          Puttetorpa

           

          What are you trying to do

          a. open project files created in Premiere Elements 3.0/3.0.2 Windows XP in Premiere Elements 3.0/3.0.2 now installed on Windows 7 64 bit bit

          or

          b. open project files created in Premiere Elements 3.0/3.0.2 Windows XP in a later version Premiere Elements installed on Windows 7 64 bit?

           

          From what you wrote, I am assuming condition "a". So, let me ask you this, can you open a new project in your Premiere Elements 3.0/3.0.2 on

          Windows 7 64 bit?

           

          Where is the source media that went into those Premiere Elements 3.0/3.0.2 on Windows XP projects? On Windows XP or Windows 7?

          A Premiere Elements project contains only copies of source media imported into it. And, it needs to trace back to those originals at the hard drive save location where they were when they were imported into the project. If not, the connection is broken and the project will malfunction to different degrees.

           

          Please review and then we can decide what next based on your answers..

           

          Thank you.

           

          ATR

          • 2. Re: We have used Adobe Premiere Elements 3.0 in a Windows XP computer. Now we have installed the program in a computer with Windows 7 and we cannot open the files. What can we do to save this problem?
            Puttetorpa Here Level 1

            Hi!

             

            Thanks for your answer!

             

            You assumption is correct. We have installed 3.0 on Windows 7 from the same old dvd as we used when we installed in on XP.

             

            We copied the project files and media files to the new computer, and as you seem to suspect, this resulted in all the filepaths pointing the wrong way. However, we have now modified the project files to fix that problem, so now the project can find all the media it is supposed to deal with.

             

            The problem is, that even though the project can find the media files, the program can't load them. It tells us that the program must be upgraded to use mpeg video. We are referred to a webpage where a code is supposed to be found, but instead the page tells us that it has no plans to help us, just because our version of the program is so old.

             

            Is there any sollution to this problem, or will we simply have to buy a new editing program?

            • 3. Re: We have used Adobe Premiere Elements 3.0 in a Windows XP computer. Now we have installed the program in a computer with Windows 7 and we cannot open the files. What can we do to save this problem?
              A.T. Romano Level 7

              Puttetorpa

               

              The situation with Premiere Elements 8.0/8.0.1 and version earlier than it (in particular 3.0/3.0.2) is disturbing with regard to MPEG2 Activation.

              Adobe document says that it no longer supports MPEG2 Activation for versions 8.0/8.0.1 and earlier and points the users of this group of products to a version later than 8.0/8.0.1, the current latest version 12.

               

              But, I am not sure of the real answer. The doubts are cast by the findings of some who have claimed to have solved the problem using a uninstall/ccleaner/reinstall scheme when they have been met by the MPEG2 Activation issue.

               

              But, I would ask....Do you have the latest version of QuickTime installed on your Windows 7 64 bit computer? And, are you working with version 3.0 as the 3.0.2 Update?

               

              Is it still possible to run your Premiere Elements 3.0/3.0.2 on the prior computer on which it was installed?

              Also, does your Windows 7 64 bit come with Windows XP Mode

              Install and use Windows XP Mode in Windows 7

              which is essentially a virtual Windows XP Professional SP3 32 bit.

               

              As last resort, and highly experimental, but would you have time to experiment by replacing your latest version of QuickTime with the QuickTime Alternative 1.8.1 and then determining what happens with your Premiere Elements 3.0/3.0.2  Windows 7 64 bit situation? Do not bother with the MPEG Streamclip program download, just the QuickTime Alternative 1.8.1.

              http://www.squared5.com/

               

              Please review, consider, and do what you feel comfortable with. We will be watching for your progress.

               

              Thank you.

               

              ATR