3 Replies Latest reply: Aug 18, 2014 7:23 AM by vprasuhn

Why does Print button in Google Chrome not work for WebHelp created with RoboHelp 11?

vprasuhn Aug 18, 2014 3:04 AM

Using RoboHelp 11 (11.02.240), I created a WebHelp project which contains a Print button on the toolbar.

When running the help in Google Chrome (Version 36.0.1985.143 m), the Print dialog box does not appear.

In Firefox and IE everything works fine.

1. Re: Why does Print button in Google Chrome not work for WebHelp created with RoboHelp 11?

Jeff_Coatsworth Aug 18, 2014 5:46 AM (in response to vprasuhn)

Check your JavaScript settings (presuming that your Print button is powered by JS)
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2. Re: Why does Print button in Google Chrome not work for WebHelp created with RoboHelp 11?

Willam van Weelden Aug 18, 2014 7:04 AM (in response to Jeff_Coatsworth)

Running locally or on a web server? It won't work locally as the print button tries to print only the topic and Chrome blocks that since it's considered unsafe when viewed locally.

Kind regards,

Willam
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3. Re: Why does Print button in Google Chrome not work for WebHelp created with RoboHelp 11?

vprasuhn Aug 18, 2014 7:23 AM (in response to vprasuhn)

Thanks.
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