3 Replies Latest reply on Aug 18, 2014 9:23 AM by dj_paige

    Re-install after win7 reformat

    markp99

      I have LR5 working on my Mac with no issues.  Was also working just fine on my PC Laptop until this week.

       

      I have to reformat re-install Win7 due to some corruption issues.  I did a screen grab of the LR5 serial (with last four digits appearing as ****, that was helpful ).  I was able to grab the serial off my Mac installation with last 4 digits populated.

       

      When I attempted to re-install LR5, the installer is complaining the serial number is not valid.

       

      Do I need to re-register LR5 first - how does one do this AFTER a reformat of Win7?

       

      Suggestions?

        • 1. Re: Re-install after win7 reformat
          dj_paige Level 9

          Same version of Lightroom on the Mac and PC? Both versions are running Lightroom 5?

           

          Do you have any records anywhere of your Lightroom serial number? Did you save the CD and box it came in, or if you downloaded it, did you save the e-mail that provided the serial number? (... and if not, maybe you might want to consider developing a method to save your serial number for all software ... just a little friendly advice ...)

           

          If you registered your product with Adobe, you should be able to log in to the Adobe web site and obtain your serial number there.

           

          And if that doesn't work ... I dunno

          • 2. Re: Re-install after win7 reformat
            markp99 Level 1

            Yes, same LR version on Mac and PC.

             

            I grabbed the full Serial number from the Mac install.  I recall doing this SAME thing (cut/paste) when I initially installed on LR5 on the PC Laptop the first time.

             

            I'm wondering if I needed to "deactivate" from the PC Laptop (install #2) before reformatting...  Though I do see some random posts that indicate deactivation is not needed on LR5.

            • 3. Re: Re-install after win7 reformat
              dj_paige Level 9

              No deactivation needed ... so are you implying you have no records of the actual serial number? In that case, you would need to log on to your Adobe account and obtain your serial number from there assuming you registered it with Adobe.