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Zip it up and send it via my site.
I started the import just before going to bed last night and it was still running when I killed it this morning. It did not error with the message you got but I did get a Microsoft Word message:
The server application, source file, or item cannot be found. Make sure the application is properly installed.
The import was stuck on the graphics under Metadata Format. I don't know if the callouts you had created in Word were the cause but you cannot have those in RoboHelp HTML which is going to give you a problem as the document is heavy on them.
Back to the import. Is there something in your document that is pointing to a server? Is the template on a server or is your normal template on a server instead of being local?
Also I notice you said RoboDemo. Did you mean that?
The graphics that I think you are talking about were created in Visio and then copied and pasted into Word. Is there any way of checking easily to see if it is linking back to one of the Visio files? If this is the problem, then why was I unable to import the document even after removing many chapters?
For the Word template, I really have no idea. When we go to start a new document we tend to open an existing document, delete what is not needed and then go. Is there an easy way to check this?
I meant RoboHelp. Brain fart!
Thanks for your help.