how do i make sure that the reference address is correct for images. emails continually show as red cross. HTML code appears to show "local" address rather than absolute.

[Guest]

continually getting red "X" instead of images in email campaigns.

Have tried a campaign using a number of the standard BC templates with the same results. Only thing I can pick up at moment is that in the HTML code the image address is local and not absolute. So when I "preview" it appears fine but sending a "test email" never includes the images.

Seems to be a common issue but cant see many posted answers.

Many thanks

[Liam Dilley]

Hi there,

If you are using site templates to try and use for email campaigns this will not go well.

Is that what you are doing?

If so - stop.

Email systems are not websites so you can not use all the standard code, BC features (accept modules), javascript etc in emails. You need to make custom ones for email campaigns.

If you are not doing the above then an image to the server needs to be of good file size for images, hosted on the site and absolutely linked if coded manually or input via the editor so BC knows to convert the url on campaign publishing.

[Guest]

Sorry for the big delay in replying here. (now back to this)

Not sure what you mean by site templates.  Just to clarify , I am generating the campaign through the standard BC E Mail marketing menu option.

using this template this is a part of the email received

I have selected both "blank" template (and used the image editor to select any images from the hosted site) and tried also one of the existing templates from option 3 (I used the "News#1" template without modification as a test - result of the email received shown. Any previews on the screen are fine but anything received through a test email option contains all the text but no pictures and the red cross with the message "the linked image cannot be displayed, the file may have been moved renamed or deleted. Verify that the link points to the correct file or location"

Any further help appreciated

[just_johnny_two]

Look in the HTML view. Where are the images pointing to? If it's something like, <img src="/images/header.jpg">, that is incorrect. It needs to be <img src="http://www.yourdomain.com/images/header.jpg">.

[Guest]

Appreciate the response. I had modified the script in the html view to point to the domain as an absolute address as per your reply which works fine.

I use the image editor to select images so is there any way of getting BC to automatically input the absolute address without having to go to the html view and change the script for every single image every time there is a new one.

This is the same for templates also,

Seems a real waste to have to do this repeatedly so I am assuming there must be a setting somewhere ??

[Liam Dilley]

It is supposed to. We have lots of clients weekly sending campaigns using the image manager and the email system generates the working campaign and images. So something may be wrong with your setup.

[Guest]

Thanks Liam.

I reckon you will have guessed the next question. What set up do I need to check to validate that this is an issue or not ?

I can access the site "settings" as required.

[Liam Dilley]

It should just work, So I am not sure what it would be. I do not have time at the moment to figure what it would be sorry. I thought to just chime in at least to let you know that BC should be doing that and is for people like our clients.

[Guest]

No problem Liam it has helped. At least I know what the issue is and how it should work.

Thanks