I have read various forums & posts & tried all kinds of suggestions people have made to others that have suffered a similar issue (updating drivers, disabling graphics card etc) but I am experiencing the same problem. I think this traces back to when I reactivated my laptop to use the various CC products after using my CC login to run software on another desktop machine. I have uninstalled every product (including creative cloud itself) & reinstalling them all again but I'm no further forward.
I have contacted Adobe & had several online chat sessions with them without success at which point they suggested I call Adobe for further assistance. I have sat on hold twice now for more than 20 minutes before giving up as I just don't have that kind of time available to sit on the phone.
It'd be great if I could get some help as I really need these products up & running on my laptop.
The only thing I can suggest is running the cleaner after uninstalling and before reinstalling
Uninstall... run the Cleaner... Restart your computer... Reinstall
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling will usually help
Thanks John, gonna give the cleaner a go now.
I tried that but am suffering the same problem I'm afraid.
Are there any other suggestions? I'll just have to schedule in an hour or 2 to call Adobe again, ARRRGHHHHHH!