Crash when importing psd (PSL Cache error)
Tom_01 Aug 19, 2014 1:30 PMHi,
When I import a Photoshop file, AE crashes with this alert:
After Effects Alert
Last log message was: <140735304074000>
<SyncService> <4> CheckConnection: 3.
Generating crash log, which may take a few minutes.
I'm following the instructions for lesson 1 in the Adobe book, After Effects CC: Classroom in a Book. The first few steps are to import a group of files. I import the footage files first, then when I try the .psd file, AE crashes.
Here are my specs:
AE CC 2014 Version 13.0.2.3
OS X 10.9.4 (13E28)
iMac 21" late 2009
3.06 GHz Intel Core 2 Duo
12 GB RAM
NVIDIA GeForce 9400 256 MB (I installed the CUDA driver on another account of this iMac--should only need to be done once, no matter whose account, right?)
Connected over wifi to a Belkin router.
UPDATE:
I switched my wifi connection to the 5 GHz band and tried again (since some online searches seemed to indicate this error message had to do with TCP) and got a new error when trying to import the .psd file:
<ALOG> <5> PSL AE Interface Cache Cache
created: /Users/[myname]/Documents/Lesson01/Assets/bgwtext.psd.
UPDATE:
Switched to ethernet, got the same <ALOG> <5> PSL message, switched back to 2.4 GHz wifi and still get the same message. I cannot replicate the first SyncService error message.
The Adobe Creative Cloud is connected to the Internet and can download other Adobe applications, however Photoshop Elements 6 shows a "No Internet connection" message when I try to update it. Adobe Acrobat Reader updates fine.
Crash report for AE below:
Process: After Effects [2898]
Path: /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects
Identifier: com.adobe.AfterEffects
Version: 13.0.2 (13.0.2)
Code Type: X86-64 (Native)
Parent Process: launchd [275]
Responsible: After Effects [2898]
User ID: 504
Date/Time: 2014-08-19 10:51:10.888 -0400
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 49A8B52B-C8C4-7C01-564E-1B8E1298696F
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-0000000100004000 [ 16K] r-x/rwx SM=COW /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.psl 0x000000010e6f45c9 0x10e485000 + 2553289
1 com.adobe.psl 0x000000010e67bb2e 0x10e485000 + 2059054
2 com.adobe.psl 0x000000010e8c636d 0x10e485000 + 4461421
3 com.adobe.psl 0x000000010e71f469 0x10e485000 + 2729065
4 com.adobe.psl 0x000000010e749fa0 0x10e485000 + 2903968
5 com.adobe.psl 0x000000010e816595 0x10e485000 + 3741077
6 com.adobe.psl 0x000000010e72d261 0x10e485000 + 2785889
7 com.adobe.psl 0x000000010ea3026f 0x10e485000 + 5943919
8 com.adobe.psl 0x000000010ea2d6ed 0x10e485000 + 5932781
9 com.adobe.psl 0x000000010ea344f4 0x10e485000 + 5960948
10 com.adobe.psl 0x000000010ea2a9c4 PSLGetImageDuration + 36
11 PIN.dylib 0x00000001021d4f55 AdobePSL::Image::GetDuration() const + 53
12 PIN.dylib 0x000000010212a064 D_PS3p_InitPSL + 4644
13 PIN.dylib 0x0000000102128b4e D_PS3_NewSeqSpecFromFile + 1166
14 PIN.dylib 0x000000010207a95c PINp_NewSeqSpecFromFileSpec + 6188
15 PIN.dylib 0x0000000102079c2a PINp_NewSeqSpecFromFileSpec + 2810
16 PIN.dylib 0x000000010207e7ee PIN_NewSeqSpecFromFileSpecH + 270
17 com.adobe.AfterEffectsLib.framework 0x0000000100227411 Egg_PINImportFileCBX(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*, PIN_NewSeqSpecInfo*) + 721
18 com.adobe.AfterEffectsLib.framework 0x0000000100227a9e Egg_PINImportFileCB(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*) + 446
19 com.adobe.AfterEffectsLib.framework 0x00000001002cabb9 FIM_DoImport(FIM_ImportSpec*, BEE_Item*, int, BEE_Item**, int) + 1241
20 com.adobe.AfterEffectsLib.framework 0x00000001007128d8 CProject::DoCommand(int) + 7640
21 com.adobe.AfterEffectsLib.framework 0x000000010070b93e CPOutlinePano::HandleDoubleClick(ae::egg::MouseEvent const&) + 302
22 com.adobe.AfterEffectsLib.framework 0x000000010032aaed CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 349
23 com.adobe.AfterEffectsLib.framework 0x000000010032aa12 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 130
24 com.adobe.AfterEffectsLib.framework 0x000000010032aa12 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 130
25 com.adobe.AfterEffectsLib.framework 0x000000010035e334 CDirTabPanel::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 820
26 com.adobe.AfterEffectsLib.framework 0x00000001006d7634 non-virtual thunk to COutlineDir::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 52
27 com.adobe.dvaui.framework 0x0000000103a4e1fc dvaui::ui::UI_Node::UI_DoPointerEvent(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 44
28 com.adobe.dvaui.framework 0x0000000103a4a533 dvaui::ui::UI_Node::UI_DispatchPointerEventToLeaf(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 243
29 com.adobe.dvaui.framework 0x0000000103a4a040 dvaui::ui::UI_Node::DispatchPointerEvent::operator()(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvacore::geom::PointT<float> const&) const + 128
30 com.adobe.dvaui.framework 0x0000000103a518da std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154
31 com.adobe.dvaui.framework 0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130
32 com.adobe.dvaui.framework 0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130
33 com.adobe.dvaui.framework 0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130
34 com.adobe.dvaui.framework 0x0000000103a49201 dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeaf(dvaui::ui::PointerEvent const&, bool) + 65
35 com.adobe.dvaui.framework 0x0000000103a488c2 dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 194
36 com.adobe.dvaui.framework 0x0000000103a48752 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66
37 com.adobe.dvaui.framework 0x0000000103ac4f40 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 608
38 com.adobe.dvaui.framework 0x0000000103ac4ab8 dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 600
39 com.adobe.dvaui.framework 0x0000000103ac2e69 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 121
40 com.adobe.dvaui.framework 0x0000000103ac2dc6 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
41 com.adobe.dvaui.framework 0x0000000103ac4549 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57
42 com.adobe.dvacore.framework 0x000000010330340c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
43 com.adobe.AfterEffectsLib.framework 0x0000000100282bf4 Get_NAB_BUILD_SYNC_SETTINGS_HIDDEN() + 1780
44 com.adobe.dvacore.framework 0x0000000103303558 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136
45 com.adobe.dvacore.framework 0x00000001033048f5 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165
46 com.adobe.dvaui.framework 0x0000000103acf81a -[DVAMacContainerView mouseUp:] + 122
47 com.apple.AppKit 0x00007fff8c33a145 -[NSWindow sendEvent:] + 781
48 com.apple.AppKit 0x00007fff8c2db5d4 -[NSApplication sendEvent:] + 2021
49 com.adobe.dvaui.framework 0x0000000103ac8d6b -[DVAMacApplication sendEvent:] + 603
50 com.adobe.AfterEffectsLib.framework 0x00000001000abfec GetAECocoaApplication() + 1404
51 com.apple.AppKit 0x00007fff8c12b9f9 -[NSApplication run] + 646
52 com.adobe.AfterEffectsLib.framework 0x00000001003131e1 CApplication::Run() + 65
53 com.adobe.AfterEffectsLib.framework 0x0000000100281bce MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 894
54 com.adobe.AfterEffectsLib.framework 0x000000010028181b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59
55 com.adobe.AfterEffects 0x000000010000333e main + 1838
56 com.adobe.AfterEffects 0x0000000100002c04 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ec26662 kevent64 + 10
1 libdispatch.dylib 0x00007fff82cfd421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff82cfd136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8ec25e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cdfcf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8cdfffb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8ec25e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cdfcf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8cdfffb9 start_wqthread + 13
[etc. etc.]
Thanks,
Tom
