1 Reply Latest reply on Aug 19, 2014 5:51 PM by Tom_01

    Crash when importing psd (PSL Cache error)

    Tom_01 Level 1

      Hi,

       

      When I import a Photoshop file, AE crashes with this alert:

       

      After Effects Alert

      Last log message was: <140735304074000>

      <SyncService> <4> CheckConnection: 3.

       

      Generating crash log, which may take a few minutes.

       

      I'm following the instructions for lesson 1 in the Adobe book, After Effects CC: Classroom in a Book. The first few steps are to import a group of files. I import the footage files first, then when I try the .psd file, AE crashes.

       

      Here are my specs:

       

      AE CC 2014 Version 13.0.2.3

      OS X 10.9.4 (13E28)

      iMac 21" late 2009

      3.06 GHz Intel Core 2 Duo

      12 GB RAM

      NVIDIA GeForce 9400 256 MB (I installed the CUDA driver on another account of this iMac--should only need to be done once, no matter whose account, right?)

       

      Connected over wifi to a Belkin router.

       

      UPDATE:

       

      I switched my wifi connection to the 5 GHz band and tried again (since some online searches seemed to indicate this error message had to do with TCP) and got a new error when trying to import the .psd file:

       

      <ALOG> <5> PSL AE Interface Cache Cache

      created: /Users/[myname]/Documents/Lesson01/Assets/bgwtext.psd.

       

       

      UPDATE:

      Switched to ethernet, got the same <ALOG> <5> PSL message, switched back to 2.4 GHz wifi and still get the same message. I cannot replicate the first SyncService error message.

       

      The Adobe Creative Cloud is connected to the Internet and can download other Adobe applications, however Photoshop Elements 6 shows a "No Internet connection" message when I try to update it. Adobe Acrobat Reader updates fine.

       

      Crash report for AE below:

       

      Process:         After Effects [2898]

      Path:            /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

      Identifier:      com.adobe.AfterEffects

      Version:         13.0.2 (13.0.2)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [275]

      Responsible:     After Effects [2898]

      User ID:         504

       

       

      Date/Time:       2014-08-19 10:51:10.888 -0400

      OS Version:      Mac OS X 10.9.4 (13E28)

      Report Version:  11

      Anonymous UUID:  49A8B52B-C8C4-7C01-564E-1B8E1298696F

       

       

       

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010

       

       

      VM Regions Near 0x10:

      -->

          __TEXT                 0000000100000000-0000000100004000 [   16K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.psl                 0x000000010e6f45c9 0x10e485000 + 2553289

      1   com.adobe.psl                 0x000000010e67bb2e 0x10e485000 + 2059054

      2   com.adobe.psl                 0x000000010e8c636d 0x10e485000 + 4461421

      3   com.adobe.psl                 0x000000010e71f469 0x10e485000 + 2729065

      4   com.adobe.psl                 0x000000010e749fa0 0x10e485000 + 2903968

      5   com.adobe.psl                 0x000000010e816595 0x10e485000 + 3741077

      6   com.adobe.psl                 0x000000010e72d261 0x10e485000 + 2785889

      7   com.adobe.psl                 0x000000010ea3026f 0x10e485000 + 5943919

      8   com.adobe.psl                 0x000000010ea2d6ed 0x10e485000 + 5932781

      9   com.adobe.psl                 0x000000010ea344f4 0x10e485000 + 5960948

      10  com.adobe.psl                 0x000000010ea2a9c4 PSLGetImageDuration + 36

      11  PIN.dylib                     0x00000001021d4f55 AdobePSL::Image::GetDuration() const + 53

      12  PIN.dylib                     0x000000010212a064 D_PS3p_InitPSL + 4644

      13  PIN.dylib                     0x0000000102128b4e D_PS3_NewSeqSpecFromFile + 1166

      14  PIN.dylib                     0x000000010207a95c PINp_NewSeqSpecFromFileSpec + 6188

      15  PIN.dylib                     0x0000000102079c2a PINp_NewSeqSpecFromFileSpec + 2810

      16  PIN.dylib                     0x000000010207e7ee PIN_NewSeqSpecFromFileSpecH + 270

      17  com.adobe.AfterEffectsLib.framework 0x0000000100227411 Egg_PINImportFileCBX(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*, PIN_NewSeqSpecInfo*) + 721

      18  com.adobe.AfterEffectsLib.framework 0x0000000100227a9e Egg_PINImportFileCB(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*) + 446

      19  com.adobe.AfterEffectsLib.framework 0x00000001002cabb9 FIM_DoImport(FIM_ImportSpec*, BEE_Item*, int, BEE_Item**, int) + 1241

      20  com.adobe.AfterEffectsLib.framework 0x00000001007128d8 CProject::DoCommand(int) + 7640

      21  com.adobe.AfterEffectsLib.framework 0x000000010070b93e CPOutlinePano::HandleDoubleClick(ae::egg::MouseEvent const&) + 302

      22  com.adobe.AfterEffectsLib.framework 0x000000010032aaed CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 349

      23  com.adobe.AfterEffectsLib.framework 0x000000010032aa12 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 130

      24  com.adobe.AfterEffectsLib.framework 0x000000010032aa12 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 130

      25  com.adobe.AfterEffectsLib.framework 0x000000010035e334 CDirTabPanel::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 820

      26  com.adobe.AfterEffectsLib.framework 0x00000001006d7634 non-virtual thunk to COutlineDir::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 52

      27  com.adobe.dvaui.framework     0x0000000103a4e1fc dvaui::ui::UI_Node::UI_DoPointerEvent(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 44

      28  com.adobe.dvaui.framework     0x0000000103a4a533 dvaui::ui::UI_Node::UI_DispatchPointerEventToLeaf(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 243

      29  com.adobe.dvaui.framework     0x0000000103a4a040 dvaui::ui::UI_Node::DispatchPointerEvent::operator()(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvacore::geom::PointT<float> const&) const + 128

      30  com.adobe.dvaui.framework     0x0000000103a518da std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

      31  com.adobe.dvaui.framework     0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130

      32  com.adobe.dvaui.framework     0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130

      33  com.adobe.dvaui.framework     0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130

      34  com.adobe.dvaui.framework     0x0000000103a49201 dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeaf(dvaui::ui::PointerEvent const&, bool) + 65

      35  com.adobe.dvaui.framework     0x0000000103a488c2 dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 194

      36  com.adobe.dvaui.framework     0x0000000103a48752 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66

      37  com.adobe.dvaui.framework     0x0000000103ac4f40 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 608

      38  com.adobe.dvaui.framework     0x0000000103ac4ab8 dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 600

      39  com.adobe.dvaui.framework     0x0000000103ac2e69 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 121

      40  com.adobe.dvaui.framework     0x0000000103ac2dc6 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22

      41  com.adobe.dvaui.framework     0x0000000103ac4549 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57

      42  com.adobe.dvacore.framework   0x000000010330340c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

      43  com.adobe.AfterEffectsLib.framework 0x0000000100282bf4 Get_NAB_BUILD_SYNC_SETTINGS_HIDDEN() + 1780

      44  com.adobe.dvacore.framework   0x0000000103303558 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136

      45  com.adobe.dvacore.framework   0x00000001033048f5 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165

      46  com.adobe.dvaui.framework     0x0000000103acf81a -[DVAMacContainerView mouseUp:] + 122

      47  com.apple.AppKit               0x00007fff8c33a145 -[NSWindow sendEvent:] + 781

      48  com.apple.AppKit               0x00007fff8c2db5d4 -[NSApplication sendEvent:] + 2021

      49  com.adobe.dvaui.framework     0x0000000103ac8d6b -[DVAMacApplication sendEvent:] + 603

      50  com.adobe.AfterEffectsLib.framework 0x00000001000abfec GetAECocoaApplication() + 1404

      51  com.apple.AppKit               0x00007fff8c12b9f9 -[NSApplication run] + 646

      52  com.adobe.AfterEffectsLib.framework 0x00000001003131e1 CApplication::Run() + 65

      53  com.adobe.AfterEffectsLib.framework 0x0000000100281bce MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 894

      54  com.adobe.AfterEffectsLib.framework 0x000000010028181b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

      55  com.adobe.AfterEffects         0x000000010000333e main + 1838

      56  com.adobe.AfterEffects         0x0000000100002c04 start + 52

       

       

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib         0x00007fff8ec26662 kevent64 + 10

      1   libdispatch.dylib             0x00007fff82cfd421 _dispatch_mgr_invoke + 239

      2   libdispatch.dylib             0x00007fff82cfd136 _dispatch_mgr_thread + 52

       

       

      Thread 2:

      0   libsystem_kernel.dylib         0x00007fff8ec25e6a __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x00007fff8cdfcf08 _pthread_wqthread + 330

      2   libsystem_pthread.dylib       0x00007fff8cdfffb9 start_wqthread + 13

       

       

      Thread 3:

      0   libsystem_kernel.dylib         0x00007fff8ec25e6a __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x00007fff8cdfcf08 _pthread_wqthread + 330

      2   libsystem_pthread.dylib       0x00007fff8cdfffb9 start_wqthread + 13

       

      [etc. etc.]

       

      Thanks,

      Tom