4 Replies Latest reply on Aug 21, 2014 7:29 PM by Crystal Tsui

    Operation problem

    Crystal Tsui

      Dear All,

      I can not open Indesign CC 2014 and Windows 8 system always stopped the operation, Please help me to solve this problem? Thanks!

      Screen Capture_Crystal Tsui.jpg

        • 1. Re: Operation problem
          Peter Spier Most Valuable Participant (Moderator)

          Can you translate that error message for us?

          • 2. Re: Operation problem
            Crystal Tsui Level 1

            Thanks, Peter.

             

            The translation of the error message as below:

            "Adobe InDesign CC 2014 has stopped working

            Since the problem occurred, causing the program to stop the normal operation.

            Windows will close the program, if there are any solutions will notify you."

             

            Unfortunately, I didn't receive any solutions from Windows.

            • 3. Re: Operation problem
              Peter Spier Most Valuable Participant (Moderator)

              Might be a number of different things, and Windows isn't very helpful at telling us what they are.

               

              ID is sensitive to badly made or damaged fonts. It might also be a font manger auto-activation plugin if you use a font manager.or it could be something else entirely.

               

              Things you can try:

               

              Trash the prefs. See Replace Your Preferences

              Reboot and log in on a different user account.

              Make sure the default printer is local (not network) and turned on. You can use a virtual printer, like MS Fax, if necessary. After one successful launch you should be able to change back.

              Remove any non-adobe plugins (old versions are not forward compatible).

               

              That little message under the dialog in the splash screen might give a clue, too.

              • 4. Re: Operation problem
                Crystal Tsui Level 1

                Thanks Peter.  I will try it.