2 Replies Latest reply on Aug 20, 2014 3:32 AM by tedn43109382

    CC team user only allowed trial version


      I have just added a user to our creative cloud team, he is shown as active on the web admin.When he starts an app it says "are you this user id", which he is, he then accepts the t and cs but it then starts a trail version, if he clicks licence it asks for a serial which we dont need as we are cc users, at the moment he is using as trail, but for other users it just let them start using with no further verification.
      Help please to get him recognised a legitimate team member?