Videos will not download quickly or stream correctly in CP8

We have actually called in the "Big Dog's" so-to-speak, both Adobe Media Server and Akamai (Akamai streamed the World Cup - the largest online streaming event in history, and leverages Akamai's platform; biggest problem we had with Brightcove was a pushy sales person that looked up our company on LinkedIn and then started trying to ascertain a sale by attempting to usurp our Tech/Dev's creating the content. Somewhat funny because she ended up trying to sell the service to someone who was in a lower place of authority and unable to purchase their services, that immediately steered us away from them.) The biggest issue that we are having is that we utilize a third party software company, they incorporate all of our HR information and training so we can have appropriator metrics.

First thought was that it came down to the media player, but we quickly realized that the three options for utilizing video in Captivate are not expansive enough, their quite limited which is incredibly disappointing given the upgrades, price point, and lack of understanding with adobe technicians, furthermore they won't escalate to an evangelist - I believe that's because they don't know how - I hope I'm wrong.

So here is how process looks. We create video/animation content, insert that into the Captivate Project, create still slides, video slides, interactive slides, video demo, Picture in Picture, Interactive Video, our own navigation system, and of course a plethora of quizzing elements. That get's zipped up and set to our third party who utilizes SCORM or SCORM CLOUD, we also have a Scorm Cloud account so we're able to test everything prior to release. For the most part everything works good up to that point. However, then bandwidth comes into play, if we have the Quizzing element report on every contact it get's slower, if 1/10th of our 7,000+ viewers are on it's slower still, if they're in south America - because there is one internet company that isn't governed per se, not as much as they govern, and the bandwidth/throughput is at best a DSL crawl it's slower still, all of these variables add up to the point where the video freezes because there isn't enough room for TCP/IP conversation let alone RTMP, RTMFP, UNICAST, or MULTICAST. Ironically it's almost a language barrier issue but the language is "Base."

I wish we could use a simple platform like FLVnetwork.com where we simply upload a video and get one URL to plug in but with heavy graphics or heavy training the whole system seems to collapse. Too many variables, you have to purchase Captivate, you have to either buy a service or create one to host the Learning Management, we use SCORM (or rather the service we use, uses SCORM, then you have to use a streaming service, if you want to be professoinal you have to buy or create you're own video player, which has to work with at the very least Chrome, IE, and Firefox, and on and on it goes.

I apologize if I don't sound appreciate, I am - in fact thank you very much for taking the time to reply. Your solution is a solution that worked so long as we had less than 100 people, and Ooyala was to sophomoric for our clients. Now I'm reliant on Adobe to come through and walk me through this, in detail, if I have to read another white page report.... I'll probably just scrap Captivate in it's entirety and code it out myself, as of right now SCORM is much more friendly than Captivate for large production.

Thanks very much for your insight. What is it that you do if you don't mind my asking, and no I'm not trying to start a pissing match. I appreciate the links, I've read them, but I'm curious what you use captivate for and if you yourself have any expertise. In response to the number, we did vet the software and bandwidth issue in pre-implementation, and at that point we had a great dialog going. Post-implementation is a very different story, so you'll have to forgive me for taking my suit jacket off in a forum, I find it benefits me much better to air my frustration in the company of those that my have had the same frustration in hopes that they've worked their way through it and I can glean from them; in fact, that precisely is the reason that we have 7,000 people, not 700, if anything that's a meritorious recommendation for captivate. The fact that there is an issue with streaming video is one perplexing situation that doesn't shoot the proverbial horse. We're able to stream HD video on bandwidths as lows as 512 kbps right now with <10 sec latency, the issue is the multi-platform utilization, furthermore our bringing this issue to light only expands the scope of future versions of captivate which benefits everyone. So, that being said, I'm curious what you do?