What exact version of CS5 are you using? I mean, what version of AE does it say when you go to the Help > About menu item? It should start with a 10
If you convert the video file to a QuickTime with the PNG codec or the Photo-JPEG codec?
Hi Szalam and thank you for your reply !
My version of CS5 is 10.0.2.4.
I tried your idea but it doesn't works too ... i don't know what to do ...
What version of QuickTime do you have?
Here's an additional question -- has it worked for you in the past? If yes, something on you machine changed.
The QuickTime version is 7.7.5.
With my old machine, it worked perfectly.
I can make a render in .mov (animation, h.264, etc ) with no .mov in my comp but if there is, after effects gives me an error ...
Thanks for your reply
Well that's just weird.
Have you tried uninstalling, running the Adobe CC Cleaner and reinstalling?
what error you are getting?