1 Reply Latest reply on Aug 20, 2014 8:00 AM by JimHess

    How do I prevent Lightroom 5 from crashing at start when importing files?

    scribbly.smith

      SO it's been two weeks since I downloaded this program. I have not yet once been able to use it. On starting it asks for the files to be imported, then it freezes, crashes completely and doesn't respond at all. I've tried leaving it for 4 hours to see if anything comes to life.. nothing. And I cannot shut down the program by any means other than restarting the computer, not even by trying to end the prices in task manager.

      Two weeks of nightly attempts to work on my pictures, multiple reboots, much frustration.

      A real solution would be appreciated.

      PS. I have a license, I downloaded the software from Adobe itself, and I have no other device/ USB/ SD card/ mouse plugge in to the laptop.