Issue where audio files are causing buffering in Adobe Presenter 9.0.2

[kornieme]

I have a module that I have published that the audio files are causing the playback to buffer at the end of the slides. I have unchecked Disable preloading of embedded Flash content, since I have seen that suggestion previously causing issues. I do not have videos in this module. It did this when I did a preview of my PowerPoint presentation. Thinking publishing could give me a possible different outcome once it was on the Connect server. However, the same issue occurs. I have tried copying the slides and placing them into a new presentation but that did not work as well, I had the same issue. Any suggestions on how to fix this? I am at a holding point since I cannot make the course live if I know this is an issue on playback.

[sidhartha]

Hi kornieme,

Can u package your presentation and send it to us so that we can provide a work around.

Thanks

Sidhartha

mail id: sipanda@adobe.com

[kornieme]

Sidhartha,

Did you have any luck on that file?

Melanie Caughron

Medical Media Specialist

Leadership, eLink, Care Management and Dental Education

Charlotte AHEC

Carolinas HealthCare System

T (704) 512-6573 / F (704) 446-2575

[sidhartha]

Hi kornieme,

Please package the published content using package option in presenter and put it in some drop box and send me the link..

Thanks

Sidhartha

[kornieme]

I have attached the package. Please let me know if you get it.

Melanie Caughron

Medical Media Specialist

Leadership, eLink, Care Management and Dental Education

Charlotte AHEC

Carolinas HealthCare System

T (704) 512-6573 / F (704) 446-2575

[sidhartha]

Hi kornieme,

Please upload the package to drop box and send me the link to my mailid..

Thanks

Sidhartha

Presenter engineering team

mail: sipanda@adobe.com