17 Replies Latest reply on Jan 7, 2015 12:30 AM by Rita Brenke

    InDesign CC 2014 Crashes on Startup

    jweav888

      I can't figure out the problem with my InDesign CC 2014.  It is brand new, worked for a few days and now crashes when I try to open it.  I tried uninstalling and reinstalling and that didn't work, I updated my windows and still nothing has helped.  What can I do to try and fix this?

       

      Here is my event log:

       

      Faulting application name: InDesign.exe, version: 10.0.0.70, time stamp: 0x5362b4ea

      Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e

      Exception code: 0xc0000409

      Fault offset: 0x00000000000740c4

      Faulting process id: 0x1bc0

      Faulting application start time: 0x01cfbd8072c096cf

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2014\InDesign.exe

      Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR110.dll

      Report Id: b5e9e19a-2973-11e4-8251-008cfa702f5d

      Faulting package full name:

      Faulting package-relative application ID:

        • 1. Re: InDesign CC 2014 Crashes on Startup
          brynnwhite

          I am having the exact same problem. The trial version of InDesign was running fine and then perversely when I purchased a license it stopped loading. I un- and re-installed but continue to get the following:

           

          Faulting application name: InDesign.exe, version: 10.0.0.70, time stamp: 0x5362b4ea

          Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e

          Exception code: 0x40000015

          Fault offset: 0x00000000000740da

          Faulting process id: 0x17fc

          Faulting application start time: 0x01cfd1f0edafec09

          Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2014\InDesign.exe

          Faulting module path: C:\Windows\system32\MSVCR110.dll

          Report Id: 68849332-3de4-11e4-b342-6431509b49b6

          • 2. Re: InDesign CC 2014 Crashes on Startup
            amaral87

            I'm also having this extremely frustrating issue. I've been searching for answers for hours! I was using the trial version for about a week on Windows 7 with no problems, now the program will open, flash for a second and disappear. A moment later a box pops up asking if I would like to continue the trial or license the software. When I click continue trial, the box disappears and nothing else ever opens. I have no desire to license the software, seeing as people are purchasing the program and still having the same issues.

             

            I have removed and re downloaded the program several times, I've signed out from the Creative Cloud and signed back in. I've removed the Creative Cloud and downloaded it again. I've gone into my local and roaming folders and deleted all the InDesign folders, trying to rid myself of the old preferences and nothing seems to work!! I've also updated my graphics card driver. I'm running out of ideas!!

            • 3. Re: InDesign CC 2014 Crashes on Startup
              Dov Isaacs Adobe Employee

              I may have a solution to your problems.

               

              It looks like the problem may be in Microsoft's code, not in InDesign. More specifically, you may have a corrupted version of a Microsoft run-time library.

               

              Here is what to try:

               

              (1)     Go to the Programs and Features control panel within Windows.

               

              (2)     Find and select the entry Microsoft Visual C++ 2012 Redistributable (x64).

               

              (3)     Right click and select Change (not Uninstall!).

               

              (4)     When the dialog box comes up, select Repair.

               

              (5)     When completed, you may be prompted to reboot your system.

               

              (6)     Run InDesign and validate whether this fixes the problem.

               

              Please let us know if this helps!

               

                        - Dov

              • 4. Re: InDesign CC 2014 Crashes on Startup
                amaral87 Level 1

                I tried this and it unfortunately has not helped. When I check my event logs I'm not seeing anything related to InDesign as far as application errors. It just very oddly opens for a second, closes, goes back to the continue trial box and when I click continue trial, nothing happens. I'm not sure what else to check.

                • 5. Re: InDesign CC 2014 Crashes on Startup
                  brynnwhite Level 1

                  Unfortunately while this gesture got it a little farther in the loading process, I still ultimately received the same failure message.

                  • 6. Re: InDesign CC 2014 Crashes on Startup
                    Tech Theatre Guy Level 1

                    I was using InDesign most of the day and now it crashes on startup. I've tried clearing the recovery cache, but it still crashes. I haven't found a real solution posted anywhere.

                     

                    Problem signature:

                      Problem Event Name:    APPCRASH

                      Application Name:    InDesign.exe

                      Application Version:    10.1.0.70

                      Application Timestamp:    5424e38b

                      Fault Module Name:    MSVCR110.dll

                      Fault Module Version:    11.0.51106.1

                      Fault Module Timestamp:    5098826e

                      Exception Code:    40000015

                      Exception Offset:    00000000000740da

                      OS Version:    6.1.7601.2.1.0.256.48

                      Locale ID:    1033

                      Additional Information 1:    50c4

                      Additional Information 2:    50c4d85164a96dd87444c41de660c100

                      Additional Information 3:    d2c2

                      Additional Information 4:    d2c29df5c236c6e76ebfbcd9ce6595fd

                    • 7. Re: InDesign CC 2014 Crashes on Startup
                      Peter Spier Most Valuable Participant (Moderator)

                      Try System Restore and go back a day...

                      • 8. Re: InDesign CC 2014 Crashes on Startup
                        Tech Theatre Guy Level 1

                        Good suggestion. I just tried it, but it didn't solve the problem. InDesign still crashes at the starting trackers step.

                        • 9. Re: InDesign CC 2014 Crashes on Startup
                          Peter Spier Most Valuable Participant (Moderator)

                          See Replace Your Preferences for the paths to the two folders in your user profile where ID stores the prefs (one in AppCata Roaming, the other AppData Local) and make sure both your user and System have full privileges to the Adobe Folders and all subfolders.

                          • 10. Re: InDesign CC 2014 Crashes on Startup
                            Tech Theatre Guy Level 1

                            I just finished an online chat with Adobe support. After repairing the installation of the Microsoft Visual C++ 2012 redistributables (which I had done before), the rep renamed the En_US preferences folder so InDesign would create a new one when it started. That solved the problem.

                            • 11. Re: InDesign CC 2014 Crashes on Startup
                              Damgood AVLien Level 1

                              Having an identical issue. I cannot get into the app at all. It was working fine, then it wasn't. I have tried all of the troubleshooting suggestions (apart from trashing all of my fonts...I mean, really Adobe? Really?). This is incredibly frustrating and I am wasting tons of valuable time!! This is not okay.

                               

                              Here is my application error log (for comparison):

                               

                              Log Name:      Application

                              Source:        Application Error

                              Date:          12/18/2014 12:58:43 AM

                              Event ID:      1000

                              Task Category: (100)

                              Level:        Error

                              Keywords:      Classic

                              User:          N/A

                              Computer:      DXMachina

                              Description:

                              Faulting application name: InDesign.exe, version: 10.1.0.70, time stamp: 0x5424e38b

                              Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e

                              Exception code: 0xc0000409

                              Fault offset: 0x00000000000740c4

                              Faulting process id: 0x41ac

                              Faulting application start time: 0x01d01a87a3119754

                              Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2014\InDesign.exe

                              Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR110.dll

                              Report Id: ebbaef4e-867a-11e4-bf13-1867b0268648

                              Faulting package full name:

                              Faulting package-relative application ID:

                               

                              I have already...

                              ...uninstalled several fonts with special characters in their names (probably needlessly because none of them were installed since the last time it was working).

                              ...logged out/back in to Creative Cloud.

                              ...reinstalled InDesign (twice).

                               

                              I will try what you suggest, and let the group know if it fixes my issue. Mine also seems to crash right around the "Loading Trackers" phase of startup.

                               

                              Indesign Crash.PNG

                              • 12. Re: InDesign CC 2014 Crashes on Startup
                                kevinfagan

                                I have an identicle problem having installed it last night it worked fine since then I keep getting the message box above???

                                 

                                Please can anyone help me I urgently need this software over Christmas!!

                                 

                                I did try repairing the installation of the Microsoft Visual C++ 2012 redistributables but it still crashes

                                 

                                'I see above the rep renamed the En_US preferences folder so InDesign would create a new one when it started. That solved the problem'

                                 

                                how do i do this??????????????????????????

                                • 13. Re: InDesign CC 2014 Crashes on Startup
                                  Peter Spier Most Valuable Participant (Moderator)

                                  It's a hidden folder so you need to set Explorer to show hidden files and folder in the View tab of the Folder Options dialog. See Replace Your Preferences for where to look.

                                  • 14. Re: InDesign CC 2014 Crashes on Startup
                                    kevinfagan Level 1

                                    I still don't understand what I need to do or where to look?

                                     

                                    This is crazy I'm glade I've not paid for this and its just a trial!

                                     

                                    I am resonably good on computers but had no idea you needed to be a geek to use Adobe!!

                                     

                                    Rather than send me a link please explain in more detail how to re-name this data files to get Adobe InDesign to work??

                                    • 15. Re: InDesign CC 2014 Crashes on Startup
                                      Peter Spier Most Valuable Participant (Moderator)

                                      Open Windows Explorer.

                                      Click Tools > Folder Options > View (tab). If the Tolls menu is hidden, I believe you can get there from the Organize button, too.

                                      In the View tab scroll down if necessary (probably not) and under Hidden Files and Folders click the radio button to show them. I'd also uncheck the box to hide extensions for known file types and check the box to show the full path.

                                      • 16. Re: InDesign CC 2014 Crashes on Startup
                                        Nikhil R Gupta Adobe Employee

                                        Hi kevinfagan,

                                         

                                        May be this document can help you. Please check.

                                        Adobe Indesign has stopped working (Faulting module name: MSVCR110.dll)

                                         

                                        Also you can refer to this to unhide Appdata in Windows 7:

                                        Can’t see the AppData folder? | CyberText Newsletter

                                         

                                        Thanks,

                                        Nikhil Gupta

                                        • 17. Re: InDesign CC 2014 Crashes on Startup
                                          Rita Brenke

                                          THANK YOU Nikhil !!!  I had the same problem and your suggestion worked perfectly with no problems.

                                          You are a life saver and I have saved the info in case it would happen again.