3 Replies Latest reply on Aug 26, 2014 2:34 PM by Ellis home

    Help! InDesign CC won't start on this darn PC!

    karenhz

      I work cross-platform - an iMac at work and a PC at home. Have never had any problems with all the CC programs until I updated my InDesign CC on the PC to the (2014) version. All of a sudden it will not get past the splash screen - just hangs and crashes with a "cannot open" comment. The following is from the crash details window:

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    InDesign.exe

        Application Version:    9.0.0.244

        Application Timestamp:    5176dcdf

        Fault Module Name:    ObjectModel.dll

        Fault Module Version:    9.0.0.244

        Fault Module Timestamp:    5176dcd0

        Exception Code:    c0000005

        Exception Offset:    000224da

        OS Version:    6.1.7601.2.1.0.256.48

        Locale ID:    1033

        Additional Information 1:    0a9e

        Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:    0a9e

        Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

       

      I've been looking through the forums; tried deleting my preferences (no good), uninstalling and reinstalling the older version (which used to work just fine) only to have the same thing keep happening. I'm a long-time Mac user and just started using the home PC for outside work. Anyone help me so I don't have to ask my software engineer husband who DETESTS Macs and all things Adobe? I'll never hear the end of it.

       

      PC is a Dell Inspirion 530 running Windows 7 Professional, 4GB RAM, 64-bit operating system.

      InDesign CC currently installed is v 9.0