1 Reply Latest reply on Aug 23, 2014 3:22 PM by Todd_Kopriva

    Cannot update After Effects CC

    Skyper96

      Hello Comunity,

       

      I have a problem updating After Effects CC.

       

      The system show me

      "You can’t use this version of the application “Adobe After Effects CC” with this version of OS X

      You have “Adobe After Effects CC” 12.0"

       

      I've tried to download and install the updated software - AfterEffectsTrial-12.0.1-mul-AdobeUpdate.dmg

      but the system show me:

       

      "Update Failed

      Updates could not be applied

      Please contact your Administrator if you wish to apply updates on your machine. Updates have been suppressed by the Administrator.

      If the problem persist, contact customer support for further assistance."

       

      Please Help?

       

      Contact me at: [private info and url removed by moderator - use the forum]

        • 1. Re: Cannot update After Effects CC
          Todd_Kopriva Level 8

          Heed this part of the message that you pasted in your original post:

           

          "Please contact your Administrator if you wish to apply updates on your machine. Updates have been suppressed by the Administrator."

           

          Whoever distributed your software (your company, your school,...) chose to disable updates for this software package. You need to take this issue up with them and get them to enable updates. There's nothing that any of us can do to override that decison made by whoever in your organization chose to disable updates.