•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
ATI RadeonHD 4200 (built-in on the motherboard), Driver ver: 8.821.0.0
No I havent checked for an updated driver.
I just used the driver auto-detect program and it said I am using the latest driver available. BTW, I am not experiencing the same problem with Photoshop Elements 12.
What version of Premiere Elements are you running on Windows 7 64 bit?
Is this the first time you are reporting this problem here?
I seem to recall a similar problem reported here recently.
What is the Windows 7 64 bit theme that you are using? Is it one of those high contrast ones?
What is the native resolution of your computer monitor and what is the Display resolution set in the Control Panel area?
We will be watching for your follow up.
1. Premier Elements 12
2. Yes, 1st time reporting. I just installed the program today. Bundled with Photoshop Elements 12.
3. Its a custom theme (my Theme 1) it has 1 background photo, Window color is Windows 7 basic, Windows default for sounds, screen saver is none.
4. I dont know what the native resolution for this monitor is, AOC 2752, The display resolution is set to 1920 x 1080 (reccomended).
Thanks for the follow up.
Have we determined that the problem exists with and without the antivirus and firewall(s) disabled?
Please temporarily switch to Windows 7 Basic Theme and determine if it makes a difference to the issue you are experiencing.
If that does not have any impact on the situation, let us explore the video card/graphics card driver version a step further.
Please go to the web site of the manufacturer of the card to assure that you have the latest driver version for your card.
If you are sure that your video card/graphics card driver version is up to date, then delete the BadDrivers.txt file
In Windows 7 64 bit, it can be found
Local Disk C
in the Premiere Elements Folder is the BadDrivers.txt file that you delete. That Premiere Elements Folders contains folders beside that BadDrivers.txt file that is alone outside those folder. Make sure that you are working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited. After you close out of there and open a new project, then a new BadDrivers.txt file will be generated, but now the problem should be gone.
Can you get into the program (open a project) long enough to update from 12 to 12.1 using the Help Menu/Update?
We could also look at deleting the settings file Adobe Premiere Elements Prefs file and, if necessary, the whole 12.0 Folder in which it exists.
Local Disk C
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Again, make sure the Folder Option Show Hidden Files, Folders, and Drives is active so that you can see the complete path cited.
Let us review and consider the above and then decide what next which may include deactivation, uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled.
I did each and every step in order listed above to NO AVAIL ! The program still leaves multiple windows when I resize it, and when I close the program it still leaves pieces of the program window on my desktop. When I right - click on the desktop and select refresh, most (99%) BUT NOT ALL of the program window pieces disappear.
......so now what's next?
Also, Firewall off & antivirus off, makes no difference.
Thanks for the update. Sorry that the news was not better.
But, moving forward, maybe temporarily backward, but must ask....
Where did you look to auto-detect the latest driver version installed for your ATI Radeon 4200?
Was it at the following web site?
Did you have time to change the Windows 7 theme as suggested?
What is the driver date that goes along with v8.821.0.0 driver version? What do you see for the driver version
and date in Device Manager/Display Adapters/ATI Radeon 4200 under the Driver Tab?
Also please refer to my previous post numbered 9 in your thread.
If nothing is resolving the problem after the post 9 comments, then let us delete the BadDrivers.txt file.
The path to it in Windows 7 64 bit is
Local Disk C
in the Premiere Elements Folder is the BadDrivers.txt file that you delete. The BadDrivers.txt file for version 12 is a file in the Premiere Elements Folder. The Premiere Elements Folder that it is in also contains folders. You do not want anything in the folders in the Premiere Elements Folder. You want only the BadDrivers.txt file that is in the Premiere Elements Folder. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path. Close out of there. When you open a new Premiere Elements project, the program will generate a new BadDrivers.txt file, but hopefully now the problem with be gone.
As I stated earlier, I used the link you provided which downloaded a program that checked my video driver version. The driver date Is: 1/26/2011.
As I stated earlier, I did every single step in the order you listed! This includes deleting that txt file and lastly the directory itself !!
Thanks for double checking all the troubleshooting steps mentioned.
If you go to Control Panel Display settings, what is the setting for "Make it easier to read what's on your screen"? Is it
"Smaller - 100% (default)" or something else?
If "Smaller - 100% (default)", then.....
If you have not already, probably time for
a. uninstall the usual Control Panel route
c. free ccleaner run through (regular cleaner and registry cleaner parts),
d. reinstall with antivirus and firewall(s) disabled.
Add On....do you have any 3rd party codecs, plug-ins, or other programs installed on your computer that might be candidates for conflicting component of system?
1.The make it easier to see was set to medium.
2. I uninstalled via control panel
3. I used cc Cleaner to clean the registry.
4. I reinstalled the software.
5. When I ran the software, IT DID EXACTLY THE SAME AS BEFORE !! Same problem !!!!
6. I then purchased and installed a new GForce Nvidia video card. Installed the drivers of course !
7. THE EXACT SAME PROBLEM PERSISTED WITH A DIFFERENT VIDEO CARD INSTALLED !!!
8. As far as 3rd party codecs goes, maybe I do have some installed, how am I supposed to know which ones would cause a problem? You would think Adobe would have checked every codecs known to man for compatibility before they released their software to market.
Is there anyone out there who works for adobe that can help me ???? Unfortunately I must have this program AND have it running properly!! I can't believe the programmers with Adobe out there could be this badly stumped? This cant possibly be the first time this problem has occurred? Can an experienced Adobe programmer out there help me please???
The likelihood of an Adobe Engineer posting in your thread is slim to none. Have you attempted to contact Adobe via its Adobe Chat to determine if it will take remote control of your computer to resolve your issue? We are not Adobe here. Rather user to user who cannot offer the remote control of your computer troubleshooting. If you go to one of those Adobe Help links and see only Ask the Community, that sends you to this forum.
If you want to contact Adobe Chat about this matter, you could click on the following link to get to an active Chat Panel.
The link is set for
Adobe ID, Signing In
Adobe ID, Sign In, Account Information
If the link does not hold its set, then you will need to navigate to Adobe Chat using the above titles as guides.
I am post this specific link in the hope that the Chat representative that you reach can direct you to an appropriate Chat group.
While Adobe Chat is undergoing updating, it is difficult to find an active Chat Panel.
Just to take nothing for granted, did you ever change your display setting from Medium back to Normal Small for troubleshooting purposes?
Because of the display nature of your issue and as troublesome as it may be, the pointers seem to go to the video card/graphics card.
I am not sure if contact with the card manufacturer's support would give you any insights into card settings that you are not aware of and which I am not aware of either.
If you right click the Edit area monitor and select Highest instead of Automatic, does that make an difference to the problem?
Have we confirmed that you are running a single monitor set up and not dual monitor. Is Premiere Elements the only program on your computer the only one with this type of display issue.
Another just in case, go to the Window Menu and click on Restore Workspace.
As distasteful as it may seem, when all other alternates are exhausted, a look at your 3rd party plug-ins and codecs may be forced on you.
Please review and consider.
By the way, the last time this type of problem was solved was here user to user, and that turned out to be a problem related to Windows 7 High Contrast theme.
1. Yes I changed the medium to smaller setting a long time ago to no avail.
2. It cannot be the graphics card because I stated earlier that I installed a new graphics card and it did exactly the same thing. I painstakingly removed the new graphics card and its associated drivers. I am using windows basic theme with basic background.
3. I began removing other potentially conflicting software such as VLC media player, Arcsoft for kodak, etc. All to no avail.
4. I ran Malwarebytes anti malware and removed what 1 or 2 items it found, again to no avail.
5. The other thing that the Premier elements does, that no other program does, is when it opens to full screen it wiggles several times at the bottom of the program window, as if it is making several adjustments to the window position, the task bar is locked.
6. I dont know what you are referring to by : Edit area monitor? also: Restore Workspace just makes the window wiggle & jiggle a bit. There are still the other multiple windows left on the screen from the resizing.
7. This is not so simple as turning off some silly high contrast theme. Their software is doing something that no one else's software does and they are doing it horribly wrong failing to check in their programming for conflicting programs.
7a. Im only using 1 monitor !
8. Thanks for the chat link, Ill try it tomorrow. If I did not need this program so desperately, I would have said the hell with it and pursued a refund. Ive literally so far wasted 2 days in an effort to get a poorly designed program to work, still to no avail.
Thanks for the reply. We will watch for the results of your contact with Adobe with Adobe Chat.
What you are experiencing with your Premiere Elements 12 on Windows 7 64 bit is not normal to say the least and is not typical of the product. So, I do not believe that your issue is in the program itself but are in yet undefined conflicts between Premiere Elements 12 and your specific computer environment. But, all is speculation until the offending component to found and verified.
If you think that the matter goes to corrupted installation files, you could also download version 12 tryout files from the following web site and insert your purchased serial number in it.
Read and carry out the Note: Very Important Instructions section carefully to avoid Access Denied.
Do you have Windows Movie Maker on your computer? If so, how is that behaving if you try to do some video editing there for troubleshooting purposes?
We will be watching for your progress today.
Thanks again for the follow ups.
I have spent the past few days removing any potentially conflicting programs. Including the anti-virus software.
1. Ran system file checker twice - no problems found.
2. I came across one of your threads back on May 3, 2014 where you were trying to assist a guy named Peter who was having the exact same problem I am having.
3. That problem was unresolved & I could tell the guy gave up and quit responding.
4. After reading Peter's postings, I am convinced that this is not a rare problem but has been persistent & prolific since version 11 (the version Peter was using).
5. It seems to me that the last most logical workaround to try would be to force the installer program to install the 32bit version on a Windows 7 64bit platform. The $64000 question is how to do that.
I tried to run the program in compatibility mode for every available 64bit OS given by Windows, also to no avail. And no I have not contacted Adobe support directly, as Peter said that when he did they were of no help whatsoever.
Thanks for your follow ups with this issue.
After investing so much time into this troubleshooting, I think it is worthwhile to go the extra step to contact Adobe Chat before version 12 stops being the current version (likely to be around the end of September 2014). The end result may be the same for you as it was for Peter. But, then maybe you will get a representative with some undocumented troubleshooting that recently surfaced. Wishful thing, but never give up.
After what Ghost2013 went through and succeeded with a non predicted solution, nothing is impossible.
Out of curiosity, did you ever download alternative installation files for 12 as mentioned back in post numbered 17? By the way, that same
web site offers tryout installation files for Premiere Elements 9, 10, and 11. If Premiere Elements 12 on your computer is the only program on the computer running into this display issue, it might be helpful for troubleshooting purposes to know if other versions of the program present the same in your computer environment.
Please let us know what is happening.
I followed the link to your posting from a year ago. You asked if I was using a High Contrast theme, I wasn't. I was using the Windows basic theme. I enabled the Windows 7 aero theme and the problem is solved. Furthermore, even with a custom Aero theme, the one critical setting is the checkbox: "Use visual styles on windows and buttons". If you uncheck that box, even with an Aero theme, the problem returns.
Having been a programmer several years ago, I know that they could have checked for an active "Windows Aero" desktop in 1 or 2 lines of code. The fact that they have failed to test for this condition since Ver 11, is to me, appalling at a minimum. a message box at the end of the installation process that reads," In order for Adobe Premier Elements to function properly on your computer, you must enable a Windows Aero Desktop Theme" The buttons read:" Change Desktop theme now", "Remind me later".
............and this could have saved people how much time and aggravation?
Many thanks for your help ATR & all the best.
We applaud your success and stick-to-it-tiveness in this Premiere Elements display issue. Great job of sorting through the troubleshooting.
Your follow up will be a benefit to all.
Just a quick note...
All has been well on my Windows 7 Professional SP1 64 bit with many, many versions of Photoshop Elements and Premiere Elements.
For this Windows 7 64 bit computer, I have been using Aero Theme Windows 7 with a check mark next to the option "Visual styles on windows and buttons".
Never had any of the display issues described in your thread or in the other thread that I mentioned in your thread.
For those who want to check out their Windows 7 64 bit "Visual styles on windows and buttons" option current setting, please see
Performance Information and Tools
Adjust Visual Effects
Performance Options Dialog
and then the Visual Effects tab of the Performance Options Dialog
Under Visual Effects tab, scroll to option "Visual styles on windows and buttons" option to see if check mark or not there.
Is that the path to the "Visual styles on windows and buttons" option that you took?