1 Reply Latest reply: Aug 23, 2014 1:25 PM by John T Smith

Creative cloud doesn't recognise what apps are installed

penderra Aug 23, 2014 1:14 PM

When I open the apps panel in Creative Cloud, it only lists a few of the apps I already have installed. For instance, Photoshop CC 2014 shows in the Find New Apps section (all apps) as ready to install, yet it is already installed and working. The version installed is definitely the 2014 version.

1. Re: Creative cloud doesn't recognise what apps are installed

John T Smith Aug 23, 2014 1:25 PM (in response to penderra)

1st thing to do for Cloud programs... Log out of your Cloud account... Restart your computer... Log in to your Cloud account

2nd... A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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