All I wanted to do was take the serial number from my CS5 extended and install PS 5 on my new iMac (they don't have disc drives anymore). My serial number however is 20 digits and it doesn't work?? It comes up shy of numbers. Can someone explain how this can be possible? I refuse to rent CS5 when I already have a lisc. Thanks.
You need to get the serial number from your Adobe account at the corporate web site, once there go to "My Products". You can get the s/n from there.
Adobe applications show you intentionally truncated serial numbers, with only 20 digits as you noted. The full s/n are 24-digits long. This is done on purpose, so as not to encourage software piracy.
Wow- thank you so much I thought I was going crazy Really appreciate the help.