2 Replies Latest reply on Aug 24, 2014 8:58 PM by witchypoo

    Nobody is answering this question: "User not activated" error when I try to read my downloaded book...what to do?

    witchypoo

      HELP!!!  I have seen where several people has asked about this in the past, but no one has answered!

      My computer is authorized.  I transferred a book to my Nook.   But, when I try to find it to read it, I get "User not activated."

      HELP!!!

        • 1. Re: Nobody is answering this question: "User not activated" error when I try to read my downloaded book...what to do?
          hans-g. Adobe Community Professional & MVP

          Hello,

          in my library I found this advice:

           

          Did you delete the digital editions folder and .adobe folder from the Nook or the computer?  You need to delete them both from the Nook.  Your ADE ID and your BN ID are different.  The BN ID is used to log into the BN site, the ADE id is an Adobe ID.  They do not need to be the same.  If you've been using your sisters email, you need to continue using it, you can't transfer the books to another user ID.

          After you delete the two folders from the Nook, you need to properly eject the Nook from the computer and close ADE.  Open ADE and connect the Nook, you should get a window asking you to authorize the device.

          Did you follow these instructions?

          Go to “My Computer” (or the equivalent on your PC or Mac) and click on the Nook drive.

          Find and delete the “.adobe-digital-editions file.  (I copied my digital editions folder to my PC and then deleted it from the Nook, in addition to delete the .adobe ID.)

          Close ADE

          Restart ADE

          Your Nook should now be visible to ADE, if not

          Go back to the Nook drive

          Find the “Digital Editions” file and delete it

          Close ADE

          Restart ADE

          Nook will be visible

          Click “Authorize Device”

           

          Pleas give it a try.

          Good luck!

          Hans-Günter