10 Replies Latest reply on Sep 15, 2014 6:02 PM by Jason K Brown Branched to a new discussion.

    Can't install Adobe Flash Player on OS X 10.9 (Safari 7.05)

    zkrohn

      I have been having trouble updating flash on my computer for weeks now. I have found so many dead pages, missing links, improper information, and every solution I've found has gotten me nowhere. I am on in an intel mac, OS X 10.9, Safari 7.05. Each time I try, the installer hangs at either 25% or 30%. I have uninstalled, reinstalled, tried downloading http://fpdownload.macromedia.com/pub/flashplayer/installers/archive/fp_10.3.183.90_archive _mac_only.zip which went all the way through but only led me back to "flash player out of date". Any suggestions would be greatly appreciated.

        • 1. Re: Can't install Adobe Flash Player on OS X 10.9 (Safari 7.05)
          roald3

          Hi,

          I have the same problem and am disatisfied with Adobe support. I also receive error code 1712.

          I have tried updating the Flash player 10 12 times over the recent 8 days.

          Installation stops after downloading the installer and in the start of downloading the app

          • 2. Re: Can't install Adobe Flash Player on OS X 10.9 (Safari 7.05)
            m_vargas Adobe Employee

            @zkrohn,

             

            10.3.183.90 is VERY old and should not be used, unless you're on OS X 10.5, as indicated on the Archived Flash Player versions page.

            Are you using the online installer downloaded from get.adobe.com/flashplayer, or the offline/standalone installer downloaded from Installation problems | Flash Player | Mac. The installer you are using will determine which troubleshooting steps to take.

             

             

            @roald3:

            Please confirm which OS you are using.  If not Mac, as the OP has, please start a new thread.

             

            --

            Maria

            • 3. Re: Can't install Adobe Flash Player on OS X 10.9 (Safari 7.05)
              zkrohn Level 1

              sorry, I had looked all over for solutions and cant tell you how many broken or out of date pages I came across in my hunt for the issue. I have tried both the methods you have posted, neither work. Although the main route I've been using is the get.adobe.com/flashplayer.

              • 4. Re: Can't install Adobe Flash Player on OS X 10.9 (Safari 7.05)
                zkrohn Level 1

                Hi, I have yet to hear a response to this...

                • 5. Re: Can't install Adobe Flash Player on OS X 10.9 (Safari 7.05)
                  m_vargas Adobe Employee

                  Hi,

                   

                  Please post the following two log files:

                  • /private/var/log/install.log
                  • /Users/YourUserID/Library/Logs/FLashPlayerInstallManager.log

                   

                  They'll be fairly large, so you can upload them using the instructions here, The specified item was not found..

                   

                  Thank you.

                   

                  --

                  Maria

                  • 7. Re: Can't install Adobe Flash Player on OS X 10.9 (Safari 7.05)
                    m_vargas Adobe Employee

                    Hi,

                     

                    Thank you for posting the log files.  Unfortunately, the log files appear to contain information from the 10.3 install attempt, but not the new one.  If you're only using the online installer, it's failing before it gets to write to the log file.   The online installer only creates a log file when executed from the terminal in debug mode.  If you feel comfortable doing that, I include the instructions below.

                     

                    I'd like for you try the offline installer posted at the bottom of this page,  Installation problems | Flash Player | Mac.  Before running the offline installer, please launch two instances of the Console app (/Applications/Utilities/Console).  On one instance select to view the FlashPlayerInstallManager.log file and in the other instance select to view the install.log file.  In both instances click 'Insert Marker' (the icon with the red flag) at the top of the Console app. After doing this, go ahead and install using the offline installer.  If installation fails again, copy the log output (for both files) created after the marker was inserted and provide that information. This will prevent you from having to post the entire install.log file again, as it is very large and contains other non-related information.

                     

                    To run the online installer in debug mode and obtain that log file, do the following:

                    1. Download the online installer from get.adobe.com/flashplayer and save it to the desktop
                    2. Mount the DMG (double-click the downloaded file) and extract Install Adobe Flash Player.app to a local folder (e.g. desktop)
                      • extract by clicking on the .app and dragging it onto the Deskop (or some other folder)
                    3. Open LaunchPad and in the top search window type Terminal, click the app icon to open the Terminal application
                    4. In Terminal, change directories to where Install Adobe Flash Player.app is saved to (step 2), type: cd <location to file in step 2>
                      • e.g. If Install Adobe Flash Player.app is saved to the desktop, type: cd /Users/labuser/Desktop, where 'labuser' is your user ID.
                    5. Right-click (or click with two fingers, depending on our mouse configuration) on Install Adobe Flash Player.app and select Show Package Contents, then navigate inside Contents/MacOS
                    6. Once inside /Install Adobe Flash Player.app/Contents/MacOS, drag the file Install Adobe Flash Player onto the Terminal app
                    7. Hit space bar then type -debug - file.  It should look similar to the actual directory location will differ based on where you extracted the file to):
                      /Users/labuser/Desktop
                      /Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player -debug - file
                    8. When prompted, enter the password you use to log in to your machine
                    9. Go back to back to the /Install Adobe Flash Player.app/Contents/MacOS directory
                    10. Obtain the host.develop.log file.
                    11. Post the contents of the host.develop.log file here in your response, or share the file following the How to share a document instructions.


                    --

                    Maria

                    • 8. Re: Can't install Adobe Flash Player on OS X 10.9 (Safari 7.05)
                      zkrohn Level 1

                      Visiting the link at the bottom of the page gives me the following error message

                       

                      Not Found

                      The requested URL /pub/flashplayer/current/support/install_flash_player_osx.dmg was not found on this server.

                      • 9. Re: Can't install Adobe Flash Player on OS X 10.9 (Safari 7.05)
                        m_vargas Adobe Employee

                        Hi,

                         

                        I confirmed the file is posted and downloads.  Perhaps there was a network glitch when you tried.  Can you try downloading again?  If you encounter issues, please check your firewall settings (if you have one) and anti-virus protection settings.  If the issue persists, please let me know, including your geo location.

                         

                        Thank you.

                         

                        --

                        Maria

                        • 10. Re: Can't install Adobe Flash Player on OS X 10.9 (Safari 7.05)
                          Jason K Brown

                          Hello: having exact same symptoms, so I decided to try your steps and post my results as well. hope that's OK.

                          I tried to install and capture the log files in Console as you had directed, see log snippets below:

                          FlashPlayerInstallManager.log

                          Marker - Sep 15, 2014, 7:26:03 PM

                          2014-09-15 19:33:43 -0500 [I]  IM: ---------- log start ----------

                          2014-09-15 19:33:43 -0500 [I]  IM: All install checks pass

                          2014-09-15 19:33:52 -0500 [I]  IM: User does not have any processes that need to be closed before the Flash Player can be installed.

                          2014-09-15 19:33:52 -0500 [I]  IM: [install started]

                          2014-09-15 19:35:58 -0500 [I]  IM: ---------- log start ----------

                          2014-09-15 19:35:58 -0500 [I]  IM: All install checks pass

                          2014-09-15 19:36:05 -0500 [I]  IM: User does not have any processes that need to be closed before the Flash Player can be installed.

                          2014-09-15 19:36:05 -0500 [I]  IM: [install started]

                          2014-09-15 19:53:44 -0500 [I]  IM: ---------- log start ----------

                          2014-09-15 19:53:44 -0500 [I]  IM: All install checks pass

                          2014-09-15 19:53:44 -0500 [W]  IM: Unexpected umask value for process: 0

                          2014-09-15 19:53:44 -0500 [E]  IM: User has 1 process that needs to be closed.

                          2014-09-15 19:53:44 -0500 [E]  IM: Install failed with error code: 17.

                          2014-09-15 19:53:44 -0500 [I]  IM: ----------  log end  ----------

                          2014-09-15 19:54:29 -0500 [I]  IM: ---------- log start ----------

                          2014-09-15 19:54:29 -0500 [I]  IM: All install checks pass

                          2014-09-15 19:54:29 -0500 [W]  IM: Unexpected umask value for process: 0

                          2014-09-15 19:54:29 -0500 [I]  IM: User does not have any processes that need to be closed.

                          2014-09-15 19:54:29 -0500 [I]  IM: [install started]

                           

                          Install.log

                          Marker - Sep 15, 2014, 7:33:21 PM

                          Sep 15 19:33:54 Jasons-iMac.local installer[7018]: JS: Flash Player Install: Performing volume check for /Volumes/The DeLorean

                          Sep 15 19:33:54 Jasons-iMac.local installer[7018]: JS: Flash Player Install: Error: Non-OS Volume detected.

                          Sep 15 19:33:54 Jasons-iMac.local installer[7018]: JS: Flash Player Install: Performing volume check for /Volumes/Tyrone the Media

                          Sep 15 19:33:54 Jasons-iMac.local installer[7018]: JS: Flash Player Install: Error: Non-OS Volume detected.

                           

                           

                          I also tried to run in debug mode, here is the host.developer.log file as you had requested.

                          Shared Files - Acrobat.com

                           

                          Let me know if you can find a solution to the problem! I've been on looking for a fix for what seems like months. Please help!