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I have been having trouble updating flash on my computer for weeks now. I have found so many dead pages, missing links, improper information, and every solution I've found has gotten me nowhere. I am on in an intel mac, OS X 10.9, Safari 7.05. Each time I try, the installer hangs at either 25% or 30%. I have uninstalled, reinstalled, tried downloading http://fpdownload.macromedia.com/pub/flashplayer/installers/archive/fp_10.3.183.90_archive _mac_only.zip which went all the way through but only led me back to "flash player out of date". Any suggestions would be greatly appreciated.
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Hi,
I have the same problem and am disatisfied with Adobe support. I also receive error code 1712.
I have tried updating the Flash player 10 12 times over the recent 8 days.
Installation stops after downloading the installer and in the start of downloading the app
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@zkrohn,
10.3.183.90 is VERY old and should not be used, unless you're on OS X 10.5, as indicated on the Archived Flash Player versions page.
Are you using the online installer downloaded from get.adobe.com/flashplayer, or the offline/standalone installer downloaded from Installation problems | Flash Player | Mac. The installer you are using will determine which troubleshooting steps to take.
@roald3:
Please confirm which OS you are using. If not Mac, as the OP has, please start a new thread.
--
Maria
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sorry, I had looked all over for solutions and cant tell you how many broken or out of date pages I came across in my hunt for the issue. I have tried both the methods you have posted, neither work. Although the main route I've been using is the get.adobe.com/flashplayer.
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Hi, I have yet to hear a response to this...
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Hi,
Please post the following two log files:
They'll be fairly large, so you can upload them using the instructions here, How to share a document.
Thank you.
--
Maria
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Hi Maria,
Thanks for getting back to me, here you go!
https://files.acrobat.com/a/preview/402df6db-d925-4968-9efc-cc4f1f02892e
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Hi,
Thank you for posting the log files. Unfortunately, the log files appear to contain information from the 10.3 install attempt, but not the new one. If you're only using the online installer, it's failing before it gets to write to the log file. The online installer only creates a log file when executed from the terminal in debug mode. If you feel comfortable doing that, I include the instructions below.
I'd like for you try the offline installer posted at the bottom of this page, Installation problems | Flash Player | Mac. Before running the offline installer, please launch two instances of the Console app (/Applications/Utilities/Console). On one instance select to view the FlashPlayerInstallManager.log file and in the other instance select to view the install.log file. In both instances click 'Insert Marker' (the icon with the red flag) at the top of the Console app. After doing this, go ahead and install using the offline installer. If installation fails again, copy the log output (for both files) created after the marker was inserted and provide that information. This will prevent you from having to post the entire install.log file again, as it is very large and contains other non-related information.
To run the online installer in debug mode and obtain that log file, do the following:
--
Maria
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Visiting the link at the bottom of the page gives me the following error message
Not Found
The requested URL /pub/flashplayer/current/support/install_flash_player_osx.dmg was not found on this server.
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Hi,
I confirmed the file is posted and downloads. Perhaps there was a network glitch when you tried. Can you try downloading again? If you encounter issues, please check your firewall settings (if you have one) and anti-virus protection settings. If the issue persists, please let me know, including your geo location.
Thank you.
--
Maria
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Hello: having exact same symptoms, so I decided to try your steps and post my results as well. hope that's OK.
I tried to install and capture the log files in Console as you had directed, see log snippets below:
FlashPlayerInstallManager.log
Marker - Sep 15, 2014, 7:26:03 PM
2014-09-15 19:33:43 -0500 IM: ---------- log start ----------
2014-09-15 19:33:43 -0500 IM: All install checks pass
2014-09-15 19:33:52 -0500 IM: User does not have any processes that need to be closed before the Flash Player can be installed.
2014-09-15 19:33:52 -0500 IM: [install started]
2014-09-15 19:35:58 -0500 IM: ---------- log start ----------
2014-09-15 19:35:58 -0500 IM: All install checks pass
2014-09-15 19:36:05 -0500 IM: User does not have any processes that need to be closed before the Flash Player can be installed.
2014-09-15 19:36:05 -0500 IM: [install started]
2014-09-15 19:53:44 -0500 IM: ---------- log start ----------
2014-09-15 19:53:44 -0500 IM: All install checks pass
2014-09-15 19:53:44 -0500
2014-09-15 19:53:44 -0500
2014-09-15 19:53:44 -0500
2014-09-15 19:53:44 -0500 IM: ---------- log end ----------
2014-09-15 19:54:29 -0500 IM: ---------- log start ----------
2014-09-15 19:54:29 -0500 IM: All install checks pass
2014-09-15 19:54:29 -0500
2014-09-15 19:54:29 -0500 IM: User does not have any processes that need to be closed.
2014-09-15 19:54:29 -0500 IM: [install started]
Install.log
Marker - Sep 15, 2014, 7:33:21 PM
Sep 15 19:33:54 Jasons-iMac.local installer[7018]: JS: Flash Player Install: Performing volume check for /Volumes/The DeLorean
Sep 15 19:33:54 Jasons-iMac.local installer[7018]: JS: Flash Player Install: Error: Non-OS Volume detected.
Sep 15 19:33:54 Jasons-iMac.local installer[7018]: JS: Flash Player Install: Performing volume check for /Volumes/Tyrone the Media
Sep 15 19:33:54 Jasons-iMac.local installer[7018]: JS: Flash Player Install: Error: Non-OS Volume detected.
I also tried to run in debug mode, here is the host.developer.log file as you had requested.
Let me know if you can find a solution to the problem! I've been on looking for a fix for what seems like months. Please help!