Using the wrong country can lead to support problems so you are right not to go that route.
Australian pricing was changed but it does not sound right that you can only upgrade from Rh10. I will ping someone at Adobe for more information.
See www.grainge.org for RoboHelp and Authoring tips
Thanks Peter, I hope you get a positive response from Adobe.
I did contact an Australian reseller yesterday, who was also very surprised but checked with Adobe who told him the same thing - no upgrade path from RH 9 to RH11.
Bizarrely, it seems there is an upgrade path from RH 9 to Technical Communication Suite 5. But cost is beyond my budget, apart from it including things I either already own or don't need.
I've had discussions with Adobe again this morning. As a result, they changed their upgrade policy today.
They promptly contacted my reseller, giving them the SKU and price. The reseller's rep contacted me instantly, and I'm buying from him.
Adobe have even changed the website immediately, so any Australian can now go online and upgrade from RH9 to RH11.
It's been a long and winding road, but destination reached. (I won't complain about the AUD price on the website being 15% higher than the USD price, based on today's exchange rates).
Thanks, Peter, if your pinging your Adobe contact helped reach this resolution.