5 Replies Latest reply on Mar 12, 2015 8:08 PM by Mickey@csbro

    crash on import in LR 5.6


      Lightroom 5.6 on PC.  As soon as I try to import photos program crashes.  I uninstalled and reinstalled LR.  Same problem.  I previously imported with no problem

        • 1. Re: crash on import in LR 5.6

          I have exact the same problem. It worked under LR 5.5, then suddenly it failed. Upgraded to 5.6 it worked for 1 day and now I have the same issue under 5.6.


          This is what I have found in the event viewer:


          Log Name:      Application

          Source:        Application Error

          Date:          27/08/2014 13:37:50

          Event ID:      1000

          Task Category: (100)

          Level:        Error

          Keywords:      Classic

          User:          N/A

          Computer:      L-T540-042


          Faulting application name: lightroom.exe, version:, time stamp: 0x53ce7bf8

          Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb

          Exception code: 0xc0000002

          Fault offset: 0x0000000000005bf8

          Faulting process id: 0x1b7c

          Faulting application start time: 0x01cfc1eb300a0ffa

          Faulting application path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.6\lightroom.exe

          Faulting module path: C:\windows\system32\KERNELBASE.dll

          Report Id: 926d2fd9-2dde-11e4-825f-7c7a911d3610

          Faulting package full name:

          Faulting package-relative application ID:


          BTW.: this is happening on a WinTel machine.

          • 2. Re: crash on import in LR 5.6
            crash import

            I do have the same Problem with LR5.7 under Windows 7 64bit.

            Cannot import any photos anymore. As soon as I try to import Photos LR5.7 crashes. Reinstalled the  Programm (repair Programm) did not help, still the same Problem.

            • 3. Re: crash on import in LR 5.6
              crash import Level 1

              I my case the crash happened due to a connected Android Phone. After disconneting the Android Phone from the PC, the crash during Import did not occur anymore.

              • 4. Re: crash on import in LR 5.6
                shootmyphoto.com Level 1

                That worked!!I just did a search for the same problem and found this page. Unplugging my Android phone stopped the crash. I suppose the Library import is looking at the phone as a disk drive or something. Thanks for the answer!

                • 5. Re: crash on import in LR 5.6

                  Same situation on my Desktop but do not have Android. Application Error: Application Hanging Event 1002 Task cat. 101

                  Did repair & still hung. Deleted Lightroom & re-installed, still hung. Re-booted system, still hung. Have on Laptop with no problem (So far).